INTAKE SPECIALIST

POSITION: Intake Specialist / Certified Medical Assistant

REPORTS TO: IBH Supervisor


FLSA: Non-Exempt


About Us:


Tuerk House is a non-profit behavioral health system that serves nearly 300 patients a day, regardless of their ability to pay, through an innovative, integrative model of care that encompasses all aspects of recovery. It opened its doors in 1970 in Baltimore, providing lifelong healing and recovery, transforming lives and giving hope to individuals, families, and communities. Tuerk House has also been awarded Joint Commission Accreditation, the gold standard of health care. Patients and families can have peace of mind knowing that we deliver quality, safe care!


Join Tuerk House and make a meaningful impact on the lives of individuals and families seeking recovery and support!


JOB SUMMARY/OBJECTIVE:


The Intake Specialist is responsible for providing administrative support in order to ensure that services are delivered in an effective and efficient manner. The individual greets and provides consumers or clients service for visitors of Tuerk House, Inc. Additionally, the Intake Specialist answers and routes telephone calls, takes messages and accepts packages including performing other clerical duties as needed.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor the front entrance for visitors. Manage and greet visitors, e.g. consumers, clients, and others that enter the reception area in a polite and respectful manner. Provide instructions and/or direct visitors/consumers/clients to the perspective of waiting destinations.
• Key contact for answering and directing all incoming telephone calls. Route calls to appropriate recipients, record and deliver messages accurately.
• Receive and distribute fax messages to the appropriate internal staff members.
• Greet visitors respectfully, verify their identity, issue temporary badges and ensure sign-in, and directions to the waiting area.
• Greet clients in a respectful and courteous manner.
• Greet and log in patients arriving at office or clinic
• Interview patients to gather medical information
• Perform general office duties, such as answering telephone calls, taking dictation, and completing insurance forms
• Record vital statistics or health information
• Show patients to examination rooms and prepare them for the physician
• Schedule appointments for patients
• Ensure clients identity and request all necessary documentation for processing; valid state issued photo ID, insurance card and other documents as required.
• Provide clients with appropriate assessment documents and instructions on how to complete them.
• Assist clients in completing documents as necessary. Compile documents and create admissions packets.
• Ensure that all documents completed are signed and dated.
• Provide client with instructions regarding the required urine specimen.
• Check EVS to verify client's insurance eligibility.
• Check SMART system to see if return client.
• Assign SAMIS number if necessary.
• Record clients SAMIS number in designated internal logbook.
• Record assessments daily.
• Provide instructions to clients following completion of appropriate documentation.
• Continue to monitor the client during the wait time and assist the client as necessary.
• Prepare and update daily census internally and externally.
• Communicate with Peer Recovery Specialist and record census daily and update census accordingly.

• Email census reports to the appropriate staff personnel daily.
• All other duties as assigned.
• Keep financial records and other bookkeeping duties, such as credit and collections and mailing monthly statements to patients
• Tracking and ordering supplies and equipment such as medical lab needs and office supplies
• Clean, sterilize instruments, and dispose of contaminated supplies
• Record patients' medical history, vital statistics, or information such as test results in medical records
• Explain treatment procedures, medications, diets, or physicians' instructions to patients

REQUIRED EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE:

• Certified Medical Assistant (CMA certification)
• Associates of Arts (AA) degree (Preferred).
• High school graduate or equivalent (Required).
• Proficient in administrative and office procedures, systems, file management, record keeping, stenography and transcription, and form designing
• Understanding of basic medical terminology
• Proficient in relevant medical equipment, policies, procedures, and strategies
• Knowledgeable in local, state, and national security operations for protection of people, data, property, and institutions
• Must have attention to detail, organizational, time management, problem solving, and prioritization skills
• Personal belief in recovery and the recovery process.
• Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public.
• High energy, flexibility, and strong interpersonal skills to work effectively within a team.
• Ability to engage clients flexibly based on their individual needs.
• Respect for and maintenance of professional boundaries with all individuals.
• Ability to follow written and verbal instructions accurately.
• Minimum two (2) to three (3) yrs. work experience in a professional office setting.
• Experience operating a multi-line phone and paging system (Required).
• CPR/First Aide Certification (Required or the ability to obtain within the first 90 days of employment).
• Excellent phone etiquette.
• Must understand, be empathetic, patient, and compassionate with clients.
• Strong work ethic and ability to work effectively with internal staff, clients, and vendors.
• Demonstrated ability to handle multiple priorities.
• Demonstrate ability to read and understand basic instructions.
• Excellent interpersonal skills.
• Must have good organizational skills, ability to work independently, and multi-task.
• Demonstrated ability to use entire MS Office 365 (Outlook, Word, and Excel)
• Ability to learn in-house software

• Personal belief in recovery and the recovery process.
• Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public.
• High energy, flexibility, and strong interpersonal skills to work effectively within a team.
• Ability to engage clients flexibly based on their individual needs.
• Respect for and maintenance of professional boundaries with all individuals.
• Ability to follow written and verbal instructions accurately.
• Proficiency in reading, understanding, and speaking English.
• Bilingual (English / Spanish) is a PLUS

Background: This position requires successful background and drug test completion


Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Prolonged periods of standing and bending.

SALARY AND BENEFITS:


The compensation for this position will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of a discretionary annual bonus. Tuerk House provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, short term disability, life insurance, pet insurance, parental leave, and an employee assistance program. Eligibility requirements apply.


Company Benefits:

• Generous PTO: Enjoy a competitive paid time off policy to promote work-life balance.
• Health Benefits: Comprehensive health, dental, and vision insurance to support your overall well-being.

• Employee Assistance Program (EAP): Assistance for a variety of personal and professional matters.
• HRSA Eligibility: Eligible for Health Resources and Services Administration (HRSA) benefits, providing additional support and resources.
• 401K Match

Equal Employment Opportunity (EEO)


Tuerk House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


APPLICATION PROCESS:


If you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please contact this employer to ask for accommodation or an alternative application process. We are committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process.


This job description provides a summary of the major duties and responsibilities performed by individuals in this position. Incumbents may be asked to perform other tasks not specifically written in this job description.