Front Desk Monitor

Front Desk Monitor

Join the vibrant lifestyle at Del Webb Greenville, a premier active adult community set along the beautiful Reedy River. Surrounded by resort-style amenities, scenic walking trails, and a welcoming, social atmosphere, this is more than a workplaceit's a community. In this role, you will be primarily responsible for answering phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, while delivering exceptional customer service to visitors and homeowners both over the phone and in person.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Preferred Behaviors:

Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Preferred Motivations:

Ability to Make an Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter:

Inspired to perform without outside help

Required Education:

High School or better.

Required Experience:

1 year: Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.