Exhibitor Services Specialist - On-Site

Exhibitor Services Specialist - On-Site

The Exhibitor Services Specialist - On-Site position provides on-site exhibitor support during trade shows and events nationwide. This role is customer-facing and operationally focused, assisting with order entry, logistics coordination, troubleshooting, billing, and real-time service resolution. Responsibilities include accurate data processing, empathetic problem-solving, and advocating for exhibitor needs during high-traffic, high-pressure environments. Frequent travel is necessary for the position, and working overtime, nights, weekends and some holidays are required. Candidates for this role can be based in the following metro areas: Baltimore, MD, Atlanta, GA, Orlando, FL, Las Vegas, NV or Houston, TX.

Responsibilities and Essential Job Duties

• Serve as a primary point of contact for exhibitors at show sites, delivering front-line support across a range of services
• Manage face-to-face, phone, and email inquiries with professionalism, accuracy, and empathy
• Provide proactive, consultative guidance to exhibitors regarding service options, pricing, and logistical best practices
• Support exhibitors through on-site order entry, product and service education, and troubleshooting
• Calculate and communicate material handling and outbound shipping charges
• Enter exhibitor data, order updates, and billing information accurately in Salesforce and related systems
• Pack and unpack show site equipment, maintaining clean and organized service desk and supply inventory
• Perform service desk functions including real-time order processing, payment collection, and invoice auditing
• Communicate complex logistical requirements in accessible, customer-friendly terms
• Ensure data accuracy, timely reporting, and compliance with company SOPs throughout the event lifecycle
• Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution
• Demonstrate adaptability, composure, and collaboration during live event operations

Shepard Exposition Services