Triage Medical Assistant

We are actively hiring an experienced Triage Medical Assistant to support a busy cardiology practice. The MA will collect data, make assessments, and determine needed interventions with patient care. This includes evaluating symptoms, effectiveness of treatment and when to call back. The MA will document patient complaints/symptoms, advice, and patient/caller response. The MA will be responsible for triaging patient phone calls and walk-ins to determine necessity for medical appointments, prescription refills, discussing test results and other information needed.

Key Responsibilities
• Be positive, helpful, friendly, supportive, sincere, and genuine to all patients, physicians, and staff.
• Be attentive and responsive to doctors' and/or practice administrator/team leader requests in a timely manner.
• Maintain punctuality, consistent attendance,
• Follow all office policies and procedures.
• Make decisions that reflect the best interests of Heart One Associates and provide quality patient care. Maintain patient confidentiality as governed by the Health Information Portability and Accountability Act (HIPAA).
• Respond to patient calls, portal messages, and voicemails regarding symptoms, medication refills, test results, and general cardiac concerns.
• Perform initial patient assessment by gathering pertinent information (symptoms, duration, medical history, medications, allergies, etc.) to determine urgency.
• Collaborate with physicians, and APPs to provide appropriate care instructions and follow-up.
• Schedule urgent or routine appointments and diagnostic tests as directed.
• Follow established triage protocols for chest pain, palpitations, shortness of breath, edema, dizziness, and other cardiac symptoms.
• Document all patient interactions accurately in the electronic health record (EHR).
• Excellent communication and clinical judgment skills.
• Ability to multitask and manage high patient volumes in a fast-paced environment.
• Compassionate and patient-centered approach to care.
• Travel to various practice locations as required to provide coverage.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program.
• CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant).
• Current Basic Life Support (BLS) certification required.
• Strong communication, multitasking, and problem-solving skills.
• Strong knowledge of cardiac terminology, medications, and diagnostic procedures.
• Knowledge of HIPAA rules & regulations.


Nice to Have Skills & Experience
• 2+ years of cardiology or hospital experience
• eClinicalWorks experience


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.