Systems Engineer in Nashville

Systems Engineer (Nashville) We are seeking a Systems Engineer to support our greater Nashville market. As part of the Systems Engineer team, you will handle escalations from the Systems Specialist team and interface with vendors, primary contacts, and the client’s IT staff. Your role will involve troubleshooting at the server and application levels, affecting the client’s entire environment. We expect you to bring solutions in a timely manner and work collaboratively with the team. Responsibilities Troubleshoot live production server environments Business application troubleshooting Incident resolution Understand and troubleshoot problems/ incidents Document resolution of incidents Determine incident root cause Make recommendations and define action plans Mentor and share best practice knowledge and lessons learned Assist and guide peers Improve the overall customer service experience Qualifications Managed Service Provider experience – a must Certifications in Windows, Dell, VMware, and Fortinet topologies – highly desired 5+ years currently working in a core technical area 8+ years of experience in an IT department Experience troubleshooting general network topologies Experience with site-to-site field work Experience with Microsoft RDS, Windows Client, and Windows Server Experience with operating systems and 3rd‑party business applications Excellent analytical and problem‑solving skills Excellent oral and written communication skills Skills Technical and analytical work Quick troubleshooting and problem solving Exceptional customer service Attention to detail Prioritize tasks, work independently, and complete objectives without supervision Build and maintain business partnerships via telephone and desk‑side support Professional communication (oral and written) Self‑motivated to accomplish team goals Benefits Comprehensive benefit package (medical, prescription, dental, vision, life insurance and supplemental coverage) 401(k) plan with company match Generous paid time off, volunteer time off, floating holiday, company holidays, and parental leave $300 per year for personal wellness and fitness goals Employee recognition programs Equal Employment Opportunity Novatech, Inc. provides equal employment opportunities to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, gender identity, sexual orientation, age, citizenship, marital status, genetic information, veteran status, or any other characteristic protected under applicable law. #J-18808-Ljbffr Energy Jobline ZR