Director, Workforce Operations, Data Solutions

Job Category: Finance About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About the Role The Director, Workforce Operations is a strategic individual contributor embedded in the Strategy & Operations team. This role is central to how a large, complex technology organization plans, manages, and scales its workforce - connecting workforce strategy to operational execution in meaningful ways. You'll partner across Product Management, Finance, HR and Data Solutions Leadership to ensure that the right people are in the right roles at the right time, while building the systems and processes that make that possible. What You'll Be Doing Lead end-to-end workforce operations strategy, including headcount and token planning, position management, and organizational design in partnership with Data Solutions leadership Partner with Product Management and cross-functional leadership to manage workforce pipelines, capacity planning and hiring roadmaps aligned to business priorities Own the full position lifecycle - from requisition creation through offer approval - ensuring process integrity and speed Develop and maintain dashboards and reporting frameworks that provide real-time visibility into workforce health, open headcount, and hiring progress Drive operational rigor around job requisition management and position lifecycle workflows in Workday Identify process improvement opportunities and lead initiatives to scale workforce operations efficiently Partner with Data Solutions leadership to translate business goals into workforce plans and hiring roadmaps, including supporting the V2MOM planning process Track progress against strategic workforce objectives and surface insights that inform senior decision-making Prepare executive-level presentations, briefing materials, and workforce review decks for DET and Data Solutions org leadership Serve as a primary liaison and trusted partner across DET, Finance, HR, and Recruiting - building relationships and driving alignment across functions What We’re Looking For Required Qualifications 10+ years of experience in workforce operations, resource management, or a related field - ideally in a large technology or SaaS company Deep understanding of headcount management processes, AI productivity multipliers, including planning cycles, requisition workflows, and org design Strong analytical skills with the ability to synthesize complex workforce data into clear, actionable recommendations Proven ability to build trust and influence at all levels, including senior executives Experience with workforce management tools (e.g., Workday) Exceptional written and verbal communication skills; adept at crafting exec-ready narratives and presentations High agency and comfort operating in ambiguity; able to manage competing priorities in a fast-moving environment Curiosity and enthusiasm for AI tools and emerging technologies (e.g., Agentforce, Slack AI) to drive smarter ways of working Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Preferred Qualifications Familiarity with Salesforce’s V2MOM process, org structure, and the DET organization Experience with Google Workspace, Quip/Slack canvases, and Smartsheet Prior experience supporting a senior executive or C-suite leader MBA or advanced degree What’s in It for You This is a rare opportunity to sit at the intersection of people strategy and operational execution within one of Salesforce’s most complex and consequential organizations. You’ll have visibility into senior leadership decisions, direct impact on how the DET org grows and operates, and the chance to build scalable programs that shape the employee experience for thousands of people. You’ll work alongside a team that values rigor, collaboration, and a genuine belief that how we work matters as much as what we build. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via a separate accommodations request form. Posting Statement and EEO Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All employees and applicants are evaluated on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $164,000 – $261,500 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $196,800 – $285,300 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.