Operations Leader

An Operations Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Operations Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. An Operations Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Operation Leaders lead by example and set the tone that others will follow. Position Type Full-time Benefits A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first‑hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Scholarship opportunities Competitive pay Responsibilities Participate operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant Offer immediate and respectful response to Guest's needs Assist in training of new hires, set the tone for a shift, and act as a role model for our team Be a friendly, encouraging team player Open and/or close, lead shifts, key holder Count drawers and finalize day Excellent communication skills, both written and spoken Qualifications and Requirements Smile Create and maintain eye contact Speak enthusiastically Make emotional connections with Guests Reliable transportation Ability to work in a fast‑paced environment Must be available Fri/Sat Must be 18+ Strong people skills with a desire to serve Team Members Strong commitment to superior customer service Ability to manage Team Member behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is not required but is preferred. #J-18808-Ljbffr Chick-fil-A