Customer Service Administrator

Customer Service Administrator

This Customer Service Administrator role at a leading Aerospace and Electronics company may be a great fit for you! This company specializes in critical systems and services for commercial aircraft, defense applications, and space systems. Their Auburn, CA team is recognized for producing highly engineered flow control products that support mission-critical engine and APU systems.

As a Customer Service Administrator, you'll play an important role as the liaison between customers and internal teams, ensuring orders are processed accurately, issues are resolved promptly, and customers receive world-class service.

This direct hire opportunity offers long-term career growth, a collaborative, employee-focused culture, and the chance to work with cutting-edge aerospace and defense products.

Customer Service Administrator Duties:

• Review, interpret, and enter customer purchase orders into ERP; ensure compliance with company policies, regulations, and contract requirements.
• Serve as the liaison between customers and internal teams, providing timely updates, resolving issues, and managing customer portals.
• Prepare and respond to customer RFQs, coordinate pricing/delivery information, and support order changes or negotiations as needed.
• Support accounts receivable and warranty processes, ensuring timely resolution of payment issues and product returns.
• Maintain accurate data, reports, and forecasts to drive on-time delivery, customer scorecard performance, and continuous improvement efforts.

Schedule: Monday Friday, 8:00 a.m. 5:00 p.m.

Pay: $68,000 $90,000 annually

Customer Service Administrator Requirements:

• 2+ years of customer service or order management experience in a manufacturing environment
• Experience using ERP systems for order entry and tracking (Oracle, SAP, NetSuite, etc.)
• Strong written and verbal communication skills to interact with customers and internal teams
• Proven ability to manage multiple priorities with accuracy and attention to detail
• Ability to handle customer issues professionally, including negotiating pricing or order changes

Benefits:

• Medical, dental and vision insurance
• PTO (3 weeks)
• 401k (50% of 6% match, plus an additional 3% non-matching contribution after 1 year)
• 12 paid holidays, including a full week off between Christmas and New Year's

Location: Auburn, CA