Principal Machine Learning Engineer

Role Description

The AI Platform Group at HubSpot delivers the ML and AI foundations that enable product teams across the company to create easy, accurate, and consistent AI features for our millions of customers and their customers. This Principal Machine Learning Engineer role will focus on AI Context: building the systems that help HubSpot's AI understand customer, company, activity, and workflow data across the CRM platform.

As a Principal Machine Learning Engineer at HubSpot, you'll help define the technical direction for applied ML and AI systems that transform complex data into customer value. You will work across product, engineering, data, and ML teams to take ambiguous 0-to-1 opportunities through:

• Model development
• Evaluation
• Productionization
• Experimentation
• Measurable customer or business impact

We are looking for people who:

• Have a long track record of delivering high-value, high-impact, cross-team and cross-product projects.
• Wish to stay hands-on in technical design, model development, production systems, and code while leading by example through collaboration with cross-functional and internal stakeholders.
• Have a history of developing solutions to ambiguous problems that have had an outsized impact on a large organization's customer experience, product strategy, or business goals.
• Provide strategic direction and architectural leadership for major ML and AI projects across multiple teams, systems, or product surfaces.
• Regularly mentor, coach, and teach engineers in their areas of expertise, including helping senior ICs grow through complex technical projects.
• Demonstrate pragmatic decision-making and problem-solving abilities, including strong judgment around when to use ML, LLMs, retrieval, rules, platform changes, or product changes.
• Have expert understanding of a range of ML techniques, such as deep learning, optimization, regression, transformers, large language models, transfer learning, retrieval, ranking, recommendations, classification, NLP, and personalization, as well as tools and frameworks such as scikit-learn, PyTorch, TensorFlow, and modern model-serving and evaluation systems.
• Are expert in crafting the right architecture for a variety of ML and AI Context problems from business requirements, often identifying where ML solutions can be effective in adjacent product areas.
• Expand analysis beyond offline and online metrics by evaluating privacy, bias, security, reliability, cost, maintainability, model quality, and data governance concerns across the ML lifecycle.
• Exhibit enthusiasm for building reliable, scalable systems for data processing, feature generation, context retrieval, model training, inference, experimentation, monitoring, and feedback loops.
• Can guide teams beyond the status quo; we need engineers who lead us beyond what we have and toward what we can build, while creating a shared notion of how to get there.
• Bring deep expertise in the machine learning concepts behind Applied and Predictive AI, such as recommendation algorithms and systems, binary and multiclass classification, ranking and relevance, semantic retrieval, embeddings, entity understanding, and experimentation.
• Have experience turning messy, incomplete, or heterogeneous data into useful AI context for customer-facing products, such as customer, company, activity, workflow, conversation, behavioral, CRM, or unstructured document data.
• Embody our engineering team values.

If you are passionate about leveraging machine learning and AI to transform the way businesses interact with their customers in a collaborative work environment, come join us in the HubSpot AI Group!

Qualifications

• Long track record of delivering high-value, high-impact projects.
• Hands-on experience in technical design and model development.
• History of developing solutions to ambiguous problems.
• Strategic direction and architectural leadership experience.
• Mentoring and coaching skills.
• Expert understanding of various ML techniques and tools.
• Ability to craft effective ML architectures.
• Experience in evaluating privacy, bias, and security concerns.
• Enthusiasm for building scalable systems.
• Deep expertise in Applied and Predictive AI concepts.
• Experience with messy and heterogeneous data.

Requirements

• Expert understanding of ML techniques and frameworks.
• Ability to guide teams and lead projects.
• Experience with customer-facing AI products.

Benefits

• Flexible work environment.
• In-person onboarding and team-building events.
• Support for candidates needing accommodations.