Service Advisor
Richmond Ford Auto Group
Join An Award-Winning Team
Voted One Of Richmond's Best Places To Work
Regular Training Provided
Competitive Benefits
Team Events
Limited Saturday Hours
Closed On Sunday's
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Service Advisor in West Point, VA vacancy
$75k - $125k
...Description: Experienced Service Advisor High Volume | Closed Sundays | $75k$125k CMA Williamsburg Ford is growing fast, our service drive is busy, and were adding another experienced Service Advisor to keep workloads manageable and customer experience strong...SuggestedCarter Myers Automotive
Shacklefords, VA2 days ago- ...Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS...SuggestedWork at office
Builders FirstSource
West Point, VA4 days ago - ...experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience + Engages customers and patients by greeting them and offering assistance with products and services. Resolves...SuggestedHourly payWork experience placementSeasonal workWork at officeLocal areaFlexible hoursShift workAfternoon shift
Walgreens
West Point, VA1 day ago $45 per hour
...Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule...SuggestedHourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hoursGL1
Shacklefords, VA2 days ago- ...Weu2019re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: + Assist customers with questions and recommendations + Manage sales transactions while working...SuggestedContract workPart timeLocal area
Dollar Tree
West Point, VA11 hours ago - Curtis Contracting, Inc., a Heavy Civil Highway Construction Company, is currently seeking a reliable and organized Receptionist/Human Resources Assistant to join our team in our West Point, VA office. This is an entry‑level administrative role, ideal for candidates looking...Work at office
- Curtis Contracting, Inc., located in West Point, VA, is seeking a reliable Receptionist/Human Resources Assistant to support HR operations. This entry-level position involves greeting visitors, answering phone calls, and providing essential administrative support. Candidates...
$13.5 - $14.61 per hour
...Job Description What is a Salesperson? Entry level sales position capable of supporting the DIY business and achieve our sales and service objectives. The role has good knowledge of store systems, basic automotive system knowledge and basic part knowledge. The role has...Hourly payFull timePart timeLocal areaShift workWeekend workAfternoon shiftAdvance Auto Parts
West Point, VA4 days ago- Job Information Job Id R9331 Job Type Temporary to Permanent Duration temp to hire Pay rate 12/hr State/Province VA City West Point Synergy America, Inc.Permanent employmentTemporary work
- ...Customer Service Representative The primary objective of this role is to manage and retain meaningful relationships with customers. You will have the opportunity to take ownership of your career development through a variety of training opportunities to deliver the...Temporary workWork at officeDay shift
- ...seeking an entry-level Salesperson to support the DIY business, assist customers in-store and over the phone, and help achieve sales and service objectives. The role requires knowledge of store systems, basic automotive parts knowledge, and safety awareness. Responsibilities...Full timePart time
$18.85 - $28.27 per hour
Position Summary In accordance with established policies, procedures, and service principles, the Field Support Coordinator ensures seamless day‑to‑day field operations and delivers an optimal level of support to internal vendors, field technicians, and local leadership...Hourly payTemporary workLocal areaFlexible hoursShift workDay shiftAfternoon shift$5,000 per week
...SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America...Currently hiringDay shift- ...Saluda, Virginia. The ideal candidate will have 2 years of retail sales and management experience, and a strong background in customer service and leadership. Responsibilities include managing sales, training team members, and ensuring excellent customer service. The role...Weekend work
- Currently hiring: Janitorial Site SupervisorShift: M-F 9a - 5pFacility type: ManufacturingAs a premier facility services provider, we believe in exceeding the highest expectations of our clients.With on-the-job training, we are seeking individuals willing to go above and...Contract workCurrently hiringShift work
- ...Food Lion is seeking a dedicated associate in Saluda, Virginia, to deliver excellent customer service in a retail environment. Responsibilities include providing prompt service, maintaining store standards, and ensuring a friendly shopping experience. The ideal candidate...
Food Lion
Saluda, VA1 day ago - ...Membership Experience Staff Imagine being part of one of the most respected human services organizations in the worlda place where your work positively influences the lives of others, a place where you thrive in a values-based environment, a place where you are building...Contract work
- Description:: Project Administrative Assistant The Project Administrative Assistant provides essential administrative and clerical support to project managers, superintendents, and other team members involved in highway construction projects. This role is responsible for...Full timeContract workFor contractors
- ...serve more than 10 million customers a week across 10 southeastern and mid‑Atlantic states. Primary Purpose Provide quality customer service within the Deli Bakery Department. Responsible for maintaining standards in accordance with the standard practice manual,...Local area
- Curtis Contracting, Inc. is seeking a Traffic Signal Foreman in West Point, Virginia, responsible for managing the installation, maintenance, and repair of traffic signal systems and street lighting. This role involves supervising a team, ensuring compliance with safety...Night shift
- ...staff are trained effectively. Ideal candidates should have 2-5 years of supervisory experience and a strong commitment to maintaining service quality. We are looking for self-directed individuals who can create a safe and efficient working environment while adhering to...Shift work
- ...merchandise, fixtures and PDQs. Perform detailed recovery and review planogram integrity. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the...Full timeShift workNight shift
Tractor Supply
Saluda, VA4 days ago $49.9k - $74.8k
...Associate Account Executive United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and...Temporary workPart timeLocal areaFlexible hoursUnited Site Services
Barhamsville, VA3 days ago$65k
...Description Job Description Crafting Brighter Futures for Businesses Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role...Full timeWork at officeFlexible hours$65k
...Description Job Description Crafting Brighter Futures for Businesses Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role...Full timeWork at officeFlexible hours- ...million customers a week across 10 southeastern and mid‑Atlantic states. Primary Purpose To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with...Flexible hours
Food Lion
Saluda, VA4 days ago $15.5 - $17 per hour
...schedule, ADVANCEMENT OPPORTUNITY, and being part of a small GROWING team. A Cashier is responsible providing excellent customer service by being a model of the following values on a daily basis. These positions reports to the General Manager. Our Values: #...Hourly payPart timeRemote workFlexible hoursWeekend workSun Management Group Inc
Toano, VA1 day ago- Overview Greystone Corporation operates three plants in the US, one plant in China, and one plant in Poland. We are a world leader in the manufacturing of high precision turned ferrous metal parts and electro‑plating of functional coatings for the automotive industry with...Hourly pay
Greystone
Toano, VA1 day ago $85.03k - $127.49k
...About USS United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate...Temporary workPart timeSecond jobWork at officeLocal areaFlexible hoursUnited Site Services
Barhamsville, VA2 days ago- Cogeco Inc. is seeking a Field Support Coordinator in Saluda, Virginia, to ensure seamless field operations and support for technicians and vendors. The role requires building strong relationships, handling escalations, and providing technical troubleshooting. Candidates...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Advisor. Be the first to apply!
