Bilingual Call Center Rep - Fort Worth, TX

Job Description

Job Description

Make a Difference Every Day as a Call Center Representative at EECU!

Do you enjoy helping people, solving problems, and creating positive experiences? EECU is looking for friendly, service-focused professionals to join our Member Services team and provide exceptional support to our members over the phone.

As a Call Center Representative, you’ll be a trusted resource for our members, assisting with account inquiries, transactions, and financial service needs while delivering accurate, efficient, and personalized service. Every interaction is an opportunity to strengthen relationships and make a meaningful impact.

Why You'll Love Working at EECU

• Make a difference by helping members achieve their financial goals
• Enjoy a collaborative, supportive, and team-oriented culture
• Gain valuable experience with opportunities for career growth and advancement
• Become eligible for a hybrid work schedule after successful training and performance milestones

Hybrid Work Opportunity

After completing approximately six months of in-office training, team members may be eligible for a hybrid schedule of three days in the office and two days working remotely.

To qualify for hybrid work, employees must:

• Demonstrate the ability to work independently and consistently meet performance and productivity expectations
• Maintain a reliable wired high-speed internet connection with minimum speeds of 20 Mbps download and 5 Mbps upload
• Verify that home internet requirements are met
• EECU will provide all necessary equipment, including a computer, monitor, keyboard, mouse, and headset. Employees are responsible for maintaining their internet service.

If you're passionate about delivering outstanding service and are looking for a rewarding career with a company that invests in its employees, we encourage you to apply today and become part of the EECU team.

Key responsibilities for this position will be to deliver exceptional service to our members by answering inbound calls timely, professionally and courteously. While maintaining performance standards in quality, attendance, and an overall team centric work ethic. Take ownership of each member while empathizing and prioritizing member needs. Build lasting relationships with our members by always being available, offer products and services as appropriate, and put each member first with every interaction. Protect the member and EECU from potential identity theft or fraud by accurately verifying members, keep information confidential, and raise concerns when in doubt. Resolve conflicts and manage member expectations. Candidate is responsible for adherence to all Federal and State Rules and Regulations that pertain to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act and NCUA Privacy Regulations.

Candidates for EECU should possess the following knowledge and experience:

• Minimum of one year prior call center or financial experience required
• Effective verbal and written communication with both external and internal members
• Problem Solving Skills
• Approach problems logically and with good judgment to ensure the appropriate member outcome
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department policy and procedures
• Efficiently be able to manage multiple browsers, tabs, and window navigation while remaining available to speak with a member
• Previous customer service experience
• Must be willing to work in a fast pace environment that requires 100% phone-based interaction
• Excellent attendance a MUST
• Ability to easily commute to call center in Downtown Fort Worth
• High school diploma or equivalent
  

We are currently hiring for four positions with schedules ranging from:

• 2 positions on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays
• 1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays
• 2 positions on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual required)

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.

For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4.5 billion in USD assets and serves over 311,000 members through 22 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers at

1 positions on schedule 9:00 am – 6:00 pm, 9:00 am - 1:00 pm rotating Saturdays (2 Bilingual preferred);
1 position on schedule 10:00 am – 7:00 pm, 9:00 am - 1:00 pm rotating Saturdays (Bilingual preferred)