Customer Appointment Specialist (Sales Department)

Job Description

Job Description

Description:

Columbia Gorge Toyota & Honda – The Dalles, OR

Are you great with people, fast on the phone, and energized by a high-volume environment?

We’re looking for a motivated Customer Appointment Specialist to help connect customers with our sales team. This role is all about communication, speed, and creating opportunity—you’ll be the first point of contact for customers who are interested in purchasing a vehicle. If you enjoy texting, talking, and staying busy throughout the day, this could be a perfect fit.

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to delivering exceptional customer service while maintaining the highest standards of honesty, integrity, and professionalism. We value teamwork, diligence, and continuous improvement, and strive to create an environment where employees can grow and develop their careers.

Why Join Our Team

• Medical, Dental, and Vision Insurance
• 401(k) plan
• Paid Time Off (Vacation and Sick Leave)
• Employee vehicle purchase program
• Discounts on products and services
• Competitive compensation and benefits
• Long-term job security
• Growth opportunities
• Professional development opportunities
• Paid training
• Opportunities to contribute to meaningful organization initiatives
• Collaborative and supportive work environment

This position is part of the Columbia Gorge Motors Toyota Sales BDC team but will primarily support our efforts by managing customer communication through inbound and outbound calls, scheduling sales and service appointments, and ensuring a positive customer experience. The role requires strong multitasking, computer, and customer service skills, with an emphasis on professionalism, follow-through, and teamwork.

Responsibilities - May include but not limited to.

In bound Sales calls Scheduling Appointments

• Handle a high volume of inbound and outbound calls, texts, and emails
• Respond quickly to customer inquiries from our website and marketing campaigns
• Build interest and excitement around vehicles and availability
• Set and confirm appointments for customers to visit the dealership
• Follow up with customers who have visited or shown interest
• Work closely with the sales team to ensure a smooth handoff

This is NOT a traditional sales role.
You are not responsible for closing deals or negotiating pricing.

Your focus is simple:
-Connect with customers
-Create a great first impression
-Get them in the door

• Strong communication skills (phone, text, and email)
• Positive attitude and high energy
• Ability to stay organized in a fast-paced environment
• Comfortable handling high activity levels every day
• Reliable, consistent, and goal-driven

Experience in customer service, call centers, retail, or hospitality is a plus—but not required.

• Hourly base pay + performance bonuses
• Bonus opportunities based on appointments set, shown, and sold
• Full-time position with consistent schedule
• Opportunity to grow into sales or leadership roles

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.