Executive Escrow Officer Assistant

Benefits: Competitive salary Dental insurance Health insurance Training & development Vision insurance The Escrow Assistant plays a key role throughout the real estate transaction by providing centralized support to a Senior Escrow Officer to ensure a smooth closing experience for the consumer. This position is responsible for providing a high level of customer service, ensuring efficient and effective file management, and applying appropriate escrow knowledge throughout the transaction to accurately complete tasks and communicate with escrow clients. Job Responsibilities: Task Management: Maintain an accurate daily task list (workflow dashboard) without overdue items. Provide centralized operational support to the escrow officer, including: Reviewing commitment/prelim and seller/buyer information forms. Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases. Balancing files and preparing closing documents. Handling any other assigned workflow dashboard tasks. Document Evaluation: Evaluate and review real estate contracts and all supporting documents meticulously. Manage files to ensure accuracy and completeness of documentation. Compile and process escrow instruction packages. Branch Collaboration: Collaborate with branch operations to prepare for closings. Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues. Risk Assessment: Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions. Competencies: Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. People first approach - providing exceptional customer service to Escrow Officers, agents, and other parties throughout the transaction process. Technical skills - ability to learn and navigate multiple software systems with high competency. Critical Thinking/Problem solving - identify and resolve problems in a timely manner, gather and analyze information thoughtfully, and maintain confidentiality. Partnership/Collaboration - remain open to others' ideas and exhibit willingness to try new things. Oral/Written Communication - speak clearly and persuasively in positive or negative situations to advise and resolve issues. Quality Assurance - demonstrate accuracy and thoroughness, monitor own work to ensure quality. Adaptability - adapt to changes in the work environment, prioritize and manage demands, and remain resilient amidst change, delays, or unexpected events. Building Collaborative Relationships - develop, maintain, and strengthen partnerships with agents and colleagues, providing information, assistance, and support. #J-18808-Ljbffr