Bank Operations Associate - Wire Administration

This position is part of the Wire Administration Department within our Bank Operations group. Wire Administration is primarily responsible for processing incoming and outgoing wire transfers. Other functions include handling cash management functions such as inventory management, forecasting, transportation and foreign banknote fulfillment. This role is crucial in ensuring the accuracy and efficiency of important financial transactions and supporting the bank's front line business units to deliver first class service to our customers.

Hours for this position are Monday through Friday 9:00 am-6:00 pm CT and may vary during these hours based on the rotation of responsibilities. Additional hours may be required as needed.

 

Position Requirements:

• At least 3 years banking experience preferred, but not required


• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and services levels must be met


• Ability to communicate efficiently and effectively on the telephone and through email to internal customers, external customers and business partners


• Strong work ethic, critical thinking and problem solving skills with attention to detail


• Ability to escalate issues and concerns appropriately


• Ability to exercise discretion, judgment and independent decision-making while following procedural guidance


• Proficiency with standard computer software (MS Outlook, MS Excel) and ability to quickly learn and navigate job-specific software and web-based applications


• Maintain a high degree of reliability

 

In addition, the position is expected to read, reference, interpret, and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.