Employee Benefits Advocate Remote US Based

Job Overview Employee Benefits Advocates provide high-quality service to employees and members of our clients. They work to ensure satisfaction by balancing the quality of service and speed of response. Employee Benefits Advocates respond to incoming inquiries regarding employee benefits such as medical, dental, vision, life and disability plans, etc. Employee Benefits Advocates also support our account service teams with claim inquiries and other miscellaneous tasks. Location Remote What You’ll Do Answer phones and respond to emails Timely follow up to members Administrative tasks as needed Working closely with other team members and account service teams What You’ll Bring Medical, dental, vision, life and disability plans experience. Experience handling benefit claims. Strong computer skills: Microsoft Office. BSwift experience is a plus. Customer service experience. Compensation The national average hourly rate for this role is $30.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. Benefits Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days Generous leave time options: paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as pet insurance, cancer insurance, identity theft & fraud protection coverage, legal planning, family planning, and menopause & midlife support Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC gives back – charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” Equality & Opportunity EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. As set forth in EPIC Brokers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr