Senior Client Delivery Representative

Senior Client Delivery Representative

Join Cedar Gate Technologies, an IQVIA business, as a Senior Client Delivery Representative and play a critical role in delivering impactful solutions for our most strategic clients. You will lead complex implementations, collaborate with executive stakeholders and cross-functional teams, and guide projects from planning through deployment. This role is ideal for a relationship-driven professional who excels at managing large-scale initiatives or projects, influencing stakeholders, and ensuring exceptional client outcomes.

Roles & Responsibilities

• Lead complex enterprise client implementations from kickoff through deployment, ensuring successful outcomes and client satisfaction.
• Serve as a trusted advisor to senior client stakeholders, aligning solutions to strategic business objectives.
• Define project scope, delivery plans, and key milestones to drive successful execution.
• Manage multiple projects and workstreams, mitigating risks and resolving issues proactively.
• Drive executive-level governance, stakeholder communication, and delivery accountability.
• Partner with Product, Engineering, Implementation, and Client Success teams to ensure seamless delivery.
• Translate business requirements into clear functional and technical specifications.
• Deliver data-driven insights and strategic recommendations that maximize client value.
• Facilitate executive presentations, project reviews, and strategic discussions.
• Mentor team members and support continuous improvement of delivery processes and best practices.
• Lead cross-functional teams through influence, collaboration, and effective decision-making.

Experience / Qualifications

• 5+ years of experience in enterprise client delivery, implementation, consulting, or client-facing project management within healthcare technology, healthcare analytics, population health, value-based care, revenue cycle management, or a related healthcare domain.
• Proven experience leading complex enterprise client implementations involving cross-functional teams, multiple stakeholders, and executive-level visibility.
• Strong understanding of healthcare operations, healthcare technology implementations, and data-driven business solutions.
• Demonstrated success managing relationships with senior client stakeholders and influencing decision-making at the executive level.
• Experience driving project governance, risk management, issue resolution, and stakeholder communications across multiple concurrent initiatives.
• Exceptional written, verbal, presentation, and interpersonal communication skills.
• Strong organizational, analytical, and problem-solving abilities, with a proven track record of delivering results in fast-paced environments.
• Bachelor's degree or equivalent combination of education and relevant experience.
• PMP, Agile, Six Sigma, or comparable project management certification, or active pursuit of a similar certification.
• A Master's degree in Business, Healthcare Administration, Public Health, or a related field is considered a plus.
• Ability to travel occasionally for client meetings and company events.
• Experience implementing healthcare SaaS, analytics, population health, value-based care, or revenue cycle solutions is highly preferred.
• Experience facilitating solution design, requirements gathering, and implementation planning sessions is beneficial.
• Familiarity with healthcare data, reporting, analytics, and data integration concepts is desired.
• Experience using enterprise project management tools such as Jira, Smartsheet, or Microsoft Project would be an asset.
• A background in management consulting, healthcare advisory services, or business transformation initiatives is welcomed.
• To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.