Quality Technician Supervisor

Quality Technician Supervisor

Under the direction of the Quality Assurance Lab Supervisor, the Quality Technician Supervisor is responsible for overseeing day-to-day quality control activities and leading the technician team to ensure that all quality processes run smoothly. This position handles escalated quality issues, coordinates team schedules, supports training and development, ensures proper execution of quality processes, oversees team performance, and maintains compliance with established quality standards. The Lead also provides backup coverage for technical and administrative quality functions and plays a key role in fostering a culture of continuous improvement. This will be achieved while maintaining HellermannTyton's Quality and EHS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions

• Effectively manage outgoing and incoming shift transitions to understand any quality event escalations and maintain seamless Quality support across all shifts.
• Lead shift meetings, communicate quality event escalations, hold tickets, and provide common quality focus across all shifts.
• Set team priorities and assignments to align with priorities, production needs, and quality goals.
• Work with the production team to develop a bench of qualified candidates to address daily staff shortages and maintain the designated staffing levels.
• Monitor and approve escalation activities associated with Back Tracking, Red Stamp, and Hold Ticket processes to confirm the proper execution of the associated processes.
• Support escalated quality concerns and coordinate with production and engineering for resolution.
• Develop and manage employee schedules to ensure appropriate quality coverage to support production, including any necessary overtime.
• Train new quality team members, provide necessary records, and support their ongoing development.
• Continually monitor team performance, conduct process audits, reinforce good performance, identify opportunities for improvement, and support any necessary disciplinary actions.
• Investigate escalated accountability concerns, determine the cause of the escalation, and work with team to provide actions / follow-up to resolve the issue.
• Handle any employee relations concerns prior to the need for escalation.

Other Functions

• Perform and/or supervise Hold Ticket, Backtracking, and Deviations processes
• Support the "Red Bin" meeting, disposition decisions, and follow-up as needed
• Perform "Red Stamp" reviews to confirm decision making and proper execution
• Support the quality element of the daily huddle meeting as needed
• Complete material certifications when needed

Success in this role will require

• Proficient in MES, SQC PAC, and JDE systems.
• Strong computer skills, including Microsoft Word and Excel.
• Ability to read and interpret engineering drawings and blueprints.
• Excellent communication and interpersonal skills for cross-functional coordination.
• Highly organized, with strong recordkeeping and prioritization skills.
• Strong math skills and high attention to detail.
• Able to operate lab equipment and interpret testing results.
• Demonstrated leadership ability with mentoring experience preferred.

What You'll Bring

• Qualifications (skills, knowledge, experience)
• High school diploma or equivalency, required.
• 4+ years of experience in a quality assurance role in manufacturing or related industry.
• Leadership or team coordination experience strongly preferred.
• Must be able to lift, push, and pull up to 50 lbs.
• Good vision and color identification required for inspections.
• Ability to work non-standard hours and respond to shift demands.
• Must be able to stand for 68 hours per shift.