PATIENT SERVICES MANAGER - Charlotte, NC

Position Title: PSM I Pay Grade: 14 Reports To: SR. DFNS Salary: $65,000 - $80,000 Other Forms of Compensation: Relocation Assistance Job Summary The Patient Services Manager (Acute Care) leads the patient dining program in a fast‑paced acute care hospital in Charlotte, NC. This highly visible role focuses on team leadership, operational excellence, and delivering a top‑tier patient experience. Key Responsibilities Lead, coach, and develop patient services team members Oversee daily patient meal service in alignment with clinical standards Ensure compliance with dietary restrictions and modified diets Drive patient satisfaction and implement service improvements Maintain compliance with HIPAA, regulatory, and accrediting standards Partner with clinical staff to enhance patient‑centered care Support Quality Assurance and Performance Improvement initiatives Qualifications Associate’s degree + 1 year of experience OR Bachelor’s in Food Service, Nutrition, or related field 1+ year of food service management experience (acute care preferred) CDM, DTR, or RD preferred ServSafe® certification a plus Proficient in Microsoft Office, EMR, and diet office systems Benefits Competitive salary with growth opportunity Relocation assistance available Direct impact on patient satisfaction and hospital experience Leadership role with strong visibility and career advancement Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, Flexible Time Off, Paid Parental Leave, Holiday Time Off (varies by site/state), Personal Leave, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Equal Opportunity Employer Statement Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug‑free workplace. Req ID: 1524023 #J-18808-Ljbffr Compass Group, North America