REFERRAL CARE COORDINATOR

Pay Range: $25.00 – $30.04. Provides care coordination for patients with medical referrals. Care coordination includes the logistical interface of scheduling appointments, checking alternative resources, facilitating connections to resources, and making housing and travel arrangements. Other items directly related to care coordination may be requested through need or delegation. SEARHC is a non‑profit health consortium that serves the health interests of residents of Southeast Alaska. Key Responsibilities Facilitates referrals for patients, handling technical and clerical components of the request, including insurance authorizations required for travel and/or appointments. Inputs data into the designated database(s) and electronic health record to ensure effective communication across the consortium. Schedules or facilitates scheduling of appointments. Provides prompt feedback regarding issues related to care coordination and seeks assistance when appropriate. Maintains patient referral information electronically. Consults with staff regarding eligibility status of patients. Communicates timely with patients about coordination of appointments, scheduling, housing, and travel. Coordinates travel for patients of all ages through SEARHC, the Alaska Tribal Health System, and other external agencies. Arranges reservations for patient travel, including air, ferry, lodging, and ground transportation in compliance with SEARHC policies. Performs other duties as assigned. Qualifications High School Diploma or equivalent – required. 2 years experience working with the public in person and on the phone – preferred. 1 year experience working in the health care field or 6 months education in a health care related field – preferred. Knowledge of tribal health programs, referral process, and alternate resources. Demonstrated use of customer service principles. Data entry, retrieval, and reporting skills. Effective oral and written communication skills. Proficiency using a database and variety of software applications. Ability to multi‑task and work independently in a fast‑paced environment. Ability to respond quickly in urgent situations with attention to detail. Problem‑solving and conflict resolution skills. Position Information Work Shift: OT 10/40. Benefits Retirement plan. Paid time off and paid parental leave. Health, dental, and vision insurance. Life insurance. Long‑ and short‑term disability insurance. Other benefits as described in the employee handbook. #J-18808-Ljbffr SouthEast Alaska Regional Health Consortium