Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Vehicle Service Contract Specialist

LotSolutions, Inc.

Job Description

Job Description

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process.

Minimum Qualifications:

  • High School Diploma or Equivalency required.
  • 2 plus years of experience repairing as vehicle technician and /or service department. 
  • Industry certification a plus. (Factory training and ASE’s certification).
  • Communicate claim decisions—approval or denial—clearly to customers, along with next steps.
  • For covered repairs, obtain and review estimates to facilitate timely payment authorization.
  • Verify accuracy of labor times and parts pricing within repair estimates.
  • Negotiate scope of work and pricing with repair facilities when needed.
  • Meet service level agreements (SLAs) for call handling and claim resolution.

Primary Job Functions:

  • Investigates, evaluates, and negotiates service contract claims in accordance with contractual obligations. 
  • Authorizes settlements within established authority limits and refers cases exceeding personal limits to a supervisor with recommendations.
  • Provides professional and courteous service to both dealership personnel and agreement holders throughout the claims process.
  • Takes ownership in identifying and communicating recurring issues, claim trends, and potential concerns to leadership to support continuous improvement and informed decision-making.
  • Participate in any projects, reports, documentation, tasks, or objectives assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required:

  • Mechanical aptitude
  • Ability to multi-task
  • Contract interpretation
  • Negotiation skills
  • Excellent customer service
  • Strong verbal and written communication skills
  • Attention to detail
  • Critical thinking and problem-solving
  • Time management
  • Proficient in MS Office (Word, Excel, Outlook)
  • Team player

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

Fortegra is not accepting unsolicited resumes from search firms for this position.

#LI-Onsite 

Job Posting Disclaimer:

Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.

Vacancy posted 19 days ago
Similar jobs that could be interesting for youBased on the Vehicle Service Contract Specialist in Jacksonville, FL vacancy
  • Kforce has a client in Jacksonville, FL that is looking for a Vehicle Service Contract Specialist who would be responsible for managing inbound claims, reviewing contract coverage, and determining claim eligibility based on contract terms and conditions. This individual... 
    Suggested
    Full time
    Contract work
    Work at office
    Jacksonville, FL
    5 days ago
  •  ...management programVirtual healthcare options, including $0 virtual visits in many casesAdditional voluntary benefits including legal services and pet insuranceCompetitive PTO plan for exempt and non-exempt employeesStellar Energy Americas Inc. provides equal employment... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Monday to Friday

    Stellar Energy

    Jacksonville, FL
    2 days ago
  •  ...recommends the development of overall United States Army Corps of Engineers (USACE) policy and regulations governing the worldwide contracting activities of the Corps of Engineers.Relates policies and procedural guidance from higher echelons to specific mission assigned... 
    Suggested
    Worldwide

    US Department of War

    Jacksonville, FL
    3 days ago
  •  ...About The PositionThis position is located with Headquarters, US Army Corps of Engineers, Directorate of Contracting, Program Evaluation Division. Salary range reflects the lowest and highest pay across all duty locations; actual pay depends on the duty location of the... 
    Suggested

    US Government Jobs

    Jacksonville, FL
    3 days ago
  •  ...supply network planning fundamentals with advanced analytics, reporting automation, and digital capabilities to improve visibility, service, inventory health, and decision making. Key Responsibilities: Supply Network Planning & Net Requirements Propagate net requirements... 
    Suggested

    LanceSoft

    Jacksonville, FL
    1 day ago
  •  ...cleanliness standards, and helping create a comfortable and welcoming experience for every guest. Key Responsibilities Clean and service assigned guest rooms according to hotel standards. Make beds, change linens, replace towels, and replenish guest amenities.... 
    Flexible hours
    Shift work
    Weekend work
    Day shift
    Afternoon shift

    TUMI Hospitality

    Jacksonville, FL
    2 days ago
  •  ...Job Description Job Description Primary Responsibilities ·         Inventory and load the work vehicle with equipment, products, and supplies needed for each project. Maintain a clean and organized vehicle and clean equipment appearance.  ·         Prepare rooms... 

    SERVPRO Fernandina Beach/ Jacksonville Northeast

    Jacksonville, FL
    9 days ago
  • $65k

     ...led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash...  .... We Champion People. Responsibilities • Examines damaged vehicle and efficiently plans repair process. • Works and communicates... 
    Minimum wage
    Full time
    Apprenticeship
    Local area
    Remote work

    Crash Champions

    Jacksonville, FL
    1 day ago
  • $28 - $40 per hour

     ...below: Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and...  .... civilian agencies, and private industry. ASI is seeking a Contracts Specialist. This position is eligible for work in our Jacksonville, FL... 
    Hourly pay
    Contract work
    For contractors
    For subcontractor
    Work at office
    Immediate start

    Andromeda Systems Incorporated

    Jacksonville, FL
    13 hours ago
  •  ...Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community. Services include 24-hour emergency services, inpatient psychiatric services for children, adolescents, and... 
    Full time
    Monday to Friday
    Flexible hours

    Mental Health Resource Center

    Jacksonville, FL
    13 days ago
  •  ...RK&K is hiring a Contract Support Specialist to join our North Florida Construction, Engineering, and Inspection (CEI) team. As a Contract Support...  ...items, and documentation from pre-construction support services through construction, and Final Acceptance Writes or supervises... 
    Contract work
    For contractors
    Work at office
    Work from home

    RK&K

    Jacksonville, FL
    1 day ago
  • $17.5 per hour

     ...Our client in Jacksonville FL is seeking a Vehicle Inspector to join their team. The ideal candidate will have ACTIVE TWIC BADGE , experience inspecting parts for defects, and a valid Drivers License which will align successfully in the organization. Job Title: QC... 
    Hourly pay
    Full time
    Temporary work

    Manpower

    Jacksonville, FL
    13 hours ago
  •  ...Full-Service Reviewer (QA Analyst)On behalf of a leading national restoration company with...  ..., and professionalism. This is not a contract or temporary role - it's a full-time position...  ..., reconstruction PM, or contents specialist, your deep expertise will be fully utilized... 
    Full time
    Contract work
    Local area
    Remote work

    Bosun Solutions

    Jacksonville, FL
    13 hours ago
  • $48k - $60k

     ...equipment, and demolition. · Load, inventory, and maintain work vehicles with tools, equipment, and all necessary supplies for each...  ...Requirements· Valid driver's licenseOn-call rotation for Emergency service jobsSkills/Physical Demands/Competencies· Ability to lift a minimum... 

    SERVPRO

    Jacksonville, FL
    1 day ago
  • $48k - $60k

     ...day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers...  ...equipment, and demolition.Load, inventory, and maintain work vehicles with tools, equipment, and all necessary supplies for each project... 

    IICRC

    Jacksonville, FL
    1 day ago
  •  ...What You’ll Do Respond to property damage emergencies (water, fire, mold, storm) Perform water extraction, demolition, and drying services Set up and monitor drying equipment Document jobs with photos, notes, and updates Communicate with customers and team members throughout... 

    ServiceMaster Clean of Fraser Valley

    Jacksonville, FL
    13 hours ago
  •  ...in Jacksonville, Florida. We provide maintenance and logistic services to the U.S. Marine Corps (USMC) in support of this program. For...  ...executed the maintenance and logistic services for ground combat vehicles and support equipment for USMC Expeditionary Forces.Maintains,... 
    Work experience placement
    Local area
    Flexible hours

    KBR

    Jacksonville, FL
    1 day ago
  •  ...Restoration Technician to help property owners recover from disasters. You will respond to emergencies, perform mitigation and emergency services, and operate specialized equipment while leading and training a team of mitigation technicians. Join a team that values compassion... 

    ServiceMaster Clean of Fraser Valley

    Jacksonville, FL
    13 hours ago
  • $28 - $32 per hour

     ...Treatment Technician to report to our Jacksonville, FL location and service our water treatment equipment at customer sites in the...  ...and water purification equipment, utilizing a company service vehicle. Equipment-specific training will be provided. Previous experience... 
    Work at office
    Day shift

    Xylem

    Jacksonville, FL
    3 days ago
  •  ...currently searching for a talented CEI Contract Support Specialist to join our Southeast Region  in...  ...driver's license. A satisfactory motor vehicle report (MVR). Why Volkert?...  ...look forward to our next century of service. With our commitment to employee ownership... 
    Contract work
    Temporary work
    For contractors
    Work at office
    Local area

    Volkert Inc

    Jacksonville, FL
    6 days ago
  •  ...DescriptionProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions...  ...at DescriptionProSidian Seeks a Environmental Senior Contract Manager (A006) (CONUS/OCONUS - Jacksonville, FL and the Caribbean... 
    Permanent employment
    Full time
    Contract work
    Temporary work
    For contractors
    Work at office
    Flexible hours

    Prosidian Consultng

    Jacksonville, FL
    13 hours ago
  • $32 per hour

     ...all Ryder Maintenance Repair Mechanics who work on Heavy Duty Vehicles Apply Here with Ryder Today Spots are filling fast —...  ...to $1,500 for every hired Diesel Mechanic Technician and Fuel Service Employee. EEO/AA/Female/Minority/Disabled/Veteran Requirements... 
    Hourly pay
    Weekly pay
    Full time
    Work experience placement
    Afternoon shift

    Ryder System

    Jacksonville, FL
    13 hours ago
  • $32 per hour

     ...all Ryder Maintenance Repair Mechanics who work on Heavy Duty Vehicles Apply Here with Ryder Today Spots are filling fast — click...  ...to $1,500 for every hired Diesel Mechanic Technician and Fuel Service Employee. EEO/AA/Female/Minority/Disabled/Veteran Requirements... 
    Hourly pay
    Weekly pay
    Full time
    Work experience placement
    Afternoon shift

    Ryder System

    Jacksonville, FL
    13 hours ago
  • $23 - $31 per hour

     ...providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer’s vehicle to restore it back to pre-accident condition. The Auto Body Technician thoroughly disassembles, repairs, and reassembles each... 
    Hourly pay
    Minimum wage
    Price work
    Apprenticeship
    Local area

    The Boyd Group

    Jacksonville, FL
    13 hours ago
  •  ...what keeps Soldiers pushing onward, and as a Petroleum Supply Specialist, you'll make sure they'll never run out. In this position, you...  ...State tuition assistance ~ Retirement benefits for part-time service ~ Low-cost life insurance (up to $400,000 in coverage)... 
    Part time
    Apprenticeship
    Weekend work

    National Guard OMD

    Jacksonville, FL
    13 hours ago
  •  ...product availability and terms of sale.Implement purchasing and contract management instructions, policies, and procedures.Represent...  ...requisitions and purchase orders for supplies, raw materials, services and equipment.Review purchase order claims and contracts for conformance... 
    Contract work
    Work experience placement
    Worldwide

    IKO, llc

    Jacksonville, FL
    1 day ago
  • $24 per hour

     ...Our client is seeking an AP/Procurement Specialist to join their growing organization during an exciting period of expansion. This newly established procurement team will support multiple acquisitions and work closely alongside the Accounts Payable department, creating... 
    Hourly pay
    Full time
    Work at office
    Flexible hours

    Ascendo Resources

    Jacksonville, FL
    1 day ago
  • $50k - $58k

     ...drive continuous improvement. Responsibilities Assist in the onboarding of new suppliers, ensuring all required documentation (e.g. contracts, W-9s, NDAs, insurance certificates) is completed and maintained. Coordinate with internal departments (legal, compliance, finance... 
    Full time
    Contract work
    Work at office

    Ascendo Resources

    Jacksonville, FL
    13 hours ago
  •  ...Senior Procurement Operations SpecialistThe Senior Procurement Operations Specialist is a senior specialist-level role within the Procurement Operations tower. This position supports the delivery of advanced procurement operations, including spend reporting, analytics... 
    Work at office
    Work from home
    Flexible hours
    3 days per week

    PAYSAFE

    Jacksonville, FL
    20 hours ago
  •  ...core values at careers.teamues.com . Position Overview As our Contracts Manager, you'll play a pivotal role in the successful delivery...  ..., and negotiate a variety of contracts, including professional service agreements, subcontracts, NDAs, purchase orders, and amendments... 
    Contract work
    Work at office

    Universal Engineering Sciences

    Jacksonville, FL
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Vehicle Service Contract Specialist. Be the first to apply!