Customer Service Representative

Customer Service Representative The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of the organization's products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations. Responsibilities Communicate with customers regularly for updates on in-progress jobs via phone or email. Resolve customer inquiries related to jobs and quotes promptly. Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction. Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments. Ensure quotes are processed efficiently and within defined timeframes. Essential Skills Collaborate effectively with other departments and individuals within the organization. Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office. Ability to read, write, and follow verbal instructions in English, with basic math skills. Build and maintain lasting relationships with customers, ensuring repeat business. Exhibit excellent interpersonal, written, and verbal communication skills. Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes. Additional Skills & Qualifications Knowledge of general office clerical procedures. Ability to regularly exercise sound judgment in decision-making. High school diploma required; a college degree in a business-related field is preferred. Why Work Here? Join a team that values collaboration and continuous improvement. Benefit from a supportive work environment that encourages professional growth and customer satisfaction. Be part of an organization that prioritizes safety and employee well-being. Work Environment The role requires sitting or standing for extended periods, with frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds may be necessary. The position involves repetitive hand movement, eye-hand coordination, and manual dexterity. Corrected vision and hearing to normal range are necessary. The work location is in Carrollton (Dallas), Texas, with no protective equipment required but potential exposure to materials as indicated on Material Safety Data Sheets. Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton, TX. Application Deadline This position is anticipated to close on Jul 29, 2026.