Customer Management Analyst

Position Summary

The Customer Management Analyst serves as a key business partner to Operations, Sales, Supply Chain, and customers by ensuring exceptional customer service, inventory management, forecasting accuracy, pricing integrity, and operational efficiency. This role com-bines customer management, supply chain coordination, data analysis, and process improvement responsibilities to support business growth and profitability.

The ideal candidate is highly analytical, customer-focused, and proactive, with the ability to identify opportunities for improvement, influence cross-functional teams, and take ownership of projects. Candidates who demonstrate leadership capabilities, strong business acumen, and the ability to drive change will be highly valued.

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Key Responsibilities

Customer & Sales Support

• Serve as the primary point of contact for assigned customers, ensuring timely communication and issue resolution.
• Support customer onboarding, pricing setup, contract administration, QA documentation, and sample requests.
• Maintain strong relationships with customers, vendors, warehouse partners, and in-ternal stakeholders.
• Partner with Sales to track customer performance, profitability, and growth opportunities.
• Ensure customer satisfaction through responsiveness, professionalism, and proactive problem-solving.

Supply Chain & Inventory Management

• Support demand planning and inventory forecasting processes.
• Coordinate with suppliers, logistics providers, and warehouse partners to ensure product availability and on-time deliveries.
• Monitor inventory levels, inventory costs, and warehouse performance.
• Identify and address slow-moving or obsolete inventory.
• Assist with supply chain initiatives that support long-term business growth.

Financial & Data Analysis

• Analyze customer profitability, pricing, margins, freight costs, and inventory performance.
• Prepare reports and dashboards that support decision-making across Operations and Sales.
• Monitor customer agreements, pricing structures, and contract compliance.
• Support budgeting, forecasting, and operational planning activities.
• Maintain accurate data within ERP systems and customer databases.

Process Improvement & Operational Excellence

• Identify opportunities to improve efficiency, reduce costs, and enhance customer service.
• Develop, document, and maintain SOPs and process documentation.
• Support continuous improvement initiatives across customer management and supply chain functions.
• Act as a change agent by recommending and implementing process enhancements.
• Leverage ERP capabilities and reporting tools to improve operational effectiveness.

Leadership & Cross-Functional Influence

• Demonstrate ownership and accountability for key projects and business initiatives.
• Lead process improvement efforts and influence stakeholders across departments.
• Mentor and support newer team members when needed.
• Partner with leadership to identify risks, opportunities, and operational improvements.
• Contribute to a culture of collaboration, accountability, and continuous improvement.

Qualifications

Required

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or related field preferred.
• 3–7+ years of experience in customer management, customer service, supply chain, logistics, inventory planning, or business analysis.
• Strong analytical and problem-solving skills.
• Experience with ERP systems and advanced Microsoft Excel.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.

Preferred

• Experience in the food manufacturing, distribution, or logistics industry.
• Experience with SAP, Microsoft Dynamics GP, or similar ERP platforms.
• Experience developing reports, dashboards, and performance metrics.
• Experience leading projects, process improvement initiatives, or cross-functional teams.

Desired Leadership Traits

While this role does not have direct people management responsibilities, successful candidates will demonstrate:

• Initiative and ownership
• Influencing and collaboration skills
• Strategic thinking
• Process improvement mindset
• Change management capabilities
• Project leadership experience
• Ability to coach and support peers
• Results-oriented decision making

Working Conditions

• Primarily office-based or hybrid work environment.
• Frequent use of computers, ERP systems, and Microsoft Office applications.
• Regular interaction with customers, vendors, and internal teams.
• Fast-paced environment requiring the ability to manage multiple priorities and deadlines. xhyhwjd
• Occasional travel may be required for meetings, training, or business needs.