Assistant Manager: Lift Experience- Hourly

Assistant Manager: Lift Experience- Hourly

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary: Roundtop Mountain Resort is seeking a motivated safety-driven leader focused on both employee and guest experiences, to join our Lift Experience team as an Assistant Manager, Lift Experience. This is a winter seasonal hourly leadership position that plays a critical role in delivering exceptional guest experiences while ensuring the safe, efficient, and professional operation of lift loading, unloading, and ticket scanning operations throughout the resort. The Assistant Manager provides direct leadership and support to Lift Experience Team Leads, Lift Operators, and Scanning Attendants, fostering a culture centered on safety, accountability, employee engagement, and world-class guest service.

Job Responsibilities:

• Guest Experience Leadership: Champion an exceptional guest experience by ensuring safe, friendly, and efficient lift and scanning operations.
• Employee Experience & Leadership: Directly hire and supervise Lift Experience Leads, Lift Operators, and Scanning Attendants.
• Lift & Scanning Operations: Oversee daily lift operations and ticket scanning functions to ensure safe and efficient guest flow.
• Safety & Compliance: Serve as a role model for safety and operational excellence.
• Communication & Collaboration: Partner closely with Mountain Operations leadership, Ski Patrol, Mountain Maintenance, Snow Surfaces, and other departments.
• Additional Responsibilities: Assist with seasonal opening and closing activities. Support emergency operations and mountain-wide initiatives when needed.

Job Requirements:

• Required Qualifications: High School Diploma or GED equivalent. Minimum 2 years of mountain operations, lift operations, or related resort operations experience. Previous experience leading, training, or mentoring employees. Strong guest service and interpersonal communication skills. Ability to make sound decisions in a fast-paced operational environment. Ability to effectively resolve guest and employee concerns. Comfortable speaking in front of groups and leading team meetings. Proficiency with Microsoft Office, Workday, Gensuit and other Vail applications. Ability to work outdoors in varying weather conditions for extended periods. Ability to stand, walk, and move frequently throughout the workday. Ability to assist guests with loading lifts Safely lift up to 40 pounds. Flexible availability including weekends, holidays, and peak business periods.
• Preferred Qualifications: Previous supervisory or management experience in lift operations, mountain operations, attractions, hospitality, or resort operations. Experience managing employee schedules and staffing plans. Knowledge of lift operations, ticket scanning systems, and guest service standards. Experience coaching, developing, and retaining frontline employees. Strong conflict resolution and leadership skills.

The role you are being hired into requires further background check clearances by the State of Pennsylvania, which will need to be completed before you can begin work. The expected pay range is $25.00/Hr - $32.14/Hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.