Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from developing sales specialists and driving sales targets to financials and merchandising. You will create an outstanding in‑store experience that helps customers choose our wireless products and services. Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day‑to‑day operations. Set and share daily/weekly/monthly goals with sales teams. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify selling skill gaps and build development plans to help the team meet and exceed sales metrics and quota assignments. Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, and open trouble tickets with Facilities/Network/IT as needed. Monitor inventory by restocking shelves, maintaining device security, and ensuring store cleanliness. Lead store merchandising and planogram compliance in accordance with company expectations. Complete store opening and closing activities. Attain store targets daily, weekly, and monthly. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities Compensation The national average annual salary for Assistant General Managers is $43,000 to $67,000, combining a base hourly rate of $13.41 plus uncapped commission. Qualifications Background in customer service within the retail, restaurant, or wireless industry preferred. 1–2 years of experience in a customer service or leadership role. Management experience in a commissions‑based sales environment. Proven track record of achieving challenging team and individual sales goals. Ability to balance multiple opposing priorities in a multifaceted environment. Experience setting goals, evaluating performance, and developing a high‑performing team. Basic interview skills and staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, and peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements All Assistant General Managers must attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. Overnight travel may be required at the company’s expense. Various online and computer‑based training will be required throughout your employment with Victra. Equal Employment Opportunity We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. #J-18808-Ljbffr