Post Closing Specialist

Post Closing Specialist

The Post-Closing department is a fast-paced department that communicates heavily with borrowers, clients, and vendors to ensure an extraordinary disbursement experience. The Post-Closing department is responsible for all tasks beginning when a loan signing has been completed. This involves coordinating with lending counterparts for funding approval, resolving corrections needed for signed documents and handling items identified by lenders and borrowers.

This position requires the Post Closing Specialist to possess a high attention to detail as this position involves responsibility for accuracy on critical real estate and mortgage lending documents. Additionally, candidates should be comfortable interacting with clients in high-pressure customer service situations.

Responsibilities

• Keep a high level of communication with all clients, borrowers, and third parties involved in closing transactions
• Maintain excellent client satisfaction though communication and quality service
• Manage varying client expectations and requirements
• Correct and/or communicate inaccuracies quickly with clients and operations team
• Review signed closing and title documents for accuracy after closing
• Obtain missing items required for disbursement
• Keep buyers and clients informed of pending items by email and phone
• Respond to all incoming emails and communications within established timelines
• Monitor and maintain the daily funding report, ensuring the loans are disbursed timely and correctly
• Ensure documentation sent outside of the office is securely protected and sent to appropriate parties

Skills and Expertise

• Bachelor's degree preferred
• 1-2 years prior industry experience in title/escrow a plus
• Knowledge of lending requirements and standard loan documentation is a plus
• Experience with Resware or a similar workflow software system is an asset
• Skills in written and verbal communication, as well as an ability to multitask
• Ability to work in a fast-paced, team-oriented work environment
• Strong attention to detail and analytical skills
• Experience with Microsoft Office programs

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties, and skills required.

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America. Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL).

We provide a comprehensive benefits package that includes health, dental, and vision insurance, life insurance (basic and voluntary), short- and long-term disability coverage, FSA plan, 401(k) with company match, Wellness webinars, employee assistance programs, paid time off, volunteer time off, and paid holidays.

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation. Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.