Senior AIOps Engineer, Incident Response [Remote-US]

Job Description Job Description To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk. About Us Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm. Learn more about us and our work at quanata.com Our Team Quanata, LLC is an insurance technology innovation company that engineers advanced risk prediction and prevention solutions, develops risk-focused acquisition capabilities, and builds/supports a full-stack, flexible, digital & increasingly AI-native insurance platform. This helps our primary clients, State Farm and HiRoad Assurance Company, adapt to evolving market needs. Quanata, LLC is wholly owned and funded by State Farm. As a company that prioritizes an inclusive and positive culture, we believe the core of our success is in hiring talented people — across disciplines — who want to help us make a quantifiable impact. The Role We're looking for an experienced production operations and reliability leader to help evolve Quanata's operational support model through AI-driven automation and intelligent agent workflows. This role will own production health, incident response, and operational reliability while partnering closely with engineering and AI orchestration teams to improve scalability, reduce operational toil, and accelerate issue resolution. This is a highly collaborative role for someone who enjoys solving complex production problems, improving systems at scale, and helping modernize operations through AI-native tooling and automation. Your Day-to-Day Own production health, reliability, and operational support processes across critical systems and services Lead incident response efforts, stakeholder communication, root cause analysis, and post-incident reviews Identify patterns in production issues and drive improvements to reduce recurring incidents and operational overhead Design and implement AI-driven agents and workflows that automate support and operational tasks Partner with engineering, product, and AI orchestration teams to improve system resilience and operational efficiency Build and maintain operational runbooks, documentation, and knowledge base content for both human and AI-assisted workflows Support observability, monitoring, and troubleshooting efforts across cloud-based production environments Participate in on-call rotations and continuously improve operational readiness and response processes About You 6–8 years of experience in production operations, site reliability engineering, technical support engineering, or similar operational roles Strong background in incident management, root cause analysis, and production system troubleshooting Experience working within modern SDLC, DevOps, and change management environments Familiarity with operational tooling such as Jira, Confluence, and observability/monitoring platforms Strong analytical and problem-solving skills with the ability to identify trends and drive operational improvements Comfortable working cross-functionally with engineering, product, operations, and leadership teams Strong communication skills and ability to operate effectively in fast-moving technical environments Bachelor's degree in Computer Science, Engineering, or equivalent relevant experience Bonus Points Experience building or working with AI/LLM-powered systems, intelligent agents, or workflow automation tools Familiarity with cloud platforms such as AWS and modern observability ecosystems Experience with event-driven architectures, orchestration frameworks, or operational automation platforms Background leading operational transformation or reliability improvement initiatives Passion for AI-native operations, automation, and improving developer/support experiences Salary: $215,000 to $280,000* *Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization. Additional Details: Benefits : We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match. Work from Home Equipment : Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day. Paid Time Off: All employees accrue four weeks of PTO in their first year of employment. New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent. Personal and Professional Development: We're committed to investing in and helping our people grow personally and professionally. All employees receive up to $5000 each year for professional learning, continuing education and career development. All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp. Location : We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories. For most positions, occasional travel may be requested or encouraged but is not required . Some positions might require travel per the job description provided to the employee. Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired. Hours : We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones. Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice. - 12/FCO%20poster2020_0.pdf This role is employed by Quanata, LLC which is a separate company in the State Farm family of companies. If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance.