Lead Concierge

Lead ConciergeWhy Kensington Senior Living? Because our promise to love and care for your family as we do our own. These are not just words – but something all of us at Kensington Senior Living strive to deliver each day. We're looking for a Lead Concierge to join our newest senior living community in Bethesda, MD.Join us to discover your path, grow your purpose, and embrace the unexpected: deeper connections, greater opportunities, and a stronger sense of belonging.What does Kensington Senior Living offer you?Health, Dental, Vision, Life Insurance, and other optional benefits.401(k) PlanPaid VacationEmployee Assistance ProgramEmployee Referral Bonus ProgramComplimentary MealsGrowth OpportunitiesWork Location: In-Person at The Kensington BethesdaStarting Salary: $21.75 - $25.75 per hour, based on experienceSchedule: Tuesday - Saturday, 7:00am - 3:00pmSummary:The Lead Concierge is responsible for setting up and maintaining the functions of the reception area, greeting all visitors, managing day to day communications on a variety of fronts, and assisting the Business Office Manager with administrative functions.Duties and Responsibilities:Establishes the processes for the smooth operation of the reception area including but not limited to maintaining log books, managing incoming and outbound mail, communicating work requests, and processing initial employment applications.Oversees the Concierge schedule, ensuring proper staffing and coordinating coverage for call-offs, shift changes, and open shifts.Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.Manages incoming and outbound mail. Accepts and logs packages, notifies recipients of package receipt, assists residents and team members with outbound packages/ express mail, assists with mail/ shipping tracking if needed, and assists residents with copies and fax transmissions.Accepts and communicates transportation requests and follow up to ensure that they are fulfilled.Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident "out of town" list.Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.Assists the Business Office Manager with administrative tasks as assigned. Tasks could include, but is not limited, to assisting applicants with completion of job applications, coding of invoices, filing, entering information into the Property Management Systems and payroll systems, and monitoring operations of key office equipment.Attends training courses and participates in other professional development activities as required.Knowledge and Skill:Must have excellent verbal skills and communication abilities.Ability to work effectively within a team based environment.Strong time management and organizational skills.Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.Ability to efficiently operate all functions of the property telephone systemThorough understanding of various alarm systems used in the community.Qualifications:Must be able to clearly and proficiently communicate with people of all ages and abilities, displaying consideration of their rights and sensitivities, while maintaining an energetic, positive attitude.Must be able to read and write English, and follow verbal and written instructions.Must maintain a clean and well-groomed appearance and follow the dress code as outlined in the employee handbook.Ability to work flexible hours including weekends and evenings.Must be able to perform the essential functions of the job with or without reasonable accommodation.Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician prior to employment.Must be cleared in a criminal background check administered in the state of employment.Clear, pleasant telephone voice.High school diploma required. College education strongly preferred.Ability to handle stressful situations while maintaining a calm, efficient demeanor.