Reservationist

Job Description

Job Description

As a Zuma Reservationist, you are responsible for managing reservations and inquiries in a professional and efficient manner. Operating from an office environment, you will provide exceptional guest service by ensuring seamless coordination of bookings, handling inquiries, and supporting the reception team.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Manage reservations via phone, email, and online booking platforms, ensuring accurate entry of guest information into the reservation system (SevenRooms)
• Handle large party and special event inquiries, coordinating with management and the events team as needed
• Communicate special requests, preferences, and dietary restrictions to the relevant teams, ensuring a personalized guest experience
• Maintain an organized system for tracking reservations, waitlists, and cancellations, ensuring efficient use of available seating
• Assist in creating guest profiles to enhance service and maintain accurate records of regular and VIP guests
• Provide detailed information about Zuma’s menu, dining options, and special promotions to guests during inquiries
• Collaborate with the reception and FOH teams to ensure a seamless transition of guest information and preferences

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience as a Host or similar role in a high-end restaurant, hotel, or hospitality establishment
• Experience working with SevenRooms or other reservation systems preferred
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities , experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being
• 401(k) Retirement Plan, supporting your long-term financial well-being and future goals
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.