GOLF SHOP MANAGER

The Management Trust
Position Title: Golf Shop Manager
Location: Skyline Mountain Resort, Fairview, UT Reporting To: General Manager Status: Non-Exempt, Full-Time Salary: DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Golf Shop Manager is responsible for the administration and management of the Golf Shop and assisting in the overall business operations of the golf course and ensures a quality experience for members and guests. Key areas of focus include, supervision of the Golf Shop Assistants, promotion of golf activities, serving as a source for course rules, and troubleshooting as necessary. Work is performed under general direction of the General Manager. This role is best suited to individuals who are knowledgeable about and enjoy the game of golf.

JOB DUTIES AND RESPONSIBILITIES:

• Manage the pro shop employee work schedule, ensuring adequate staffing coverage for daily operations, tournaments, and peak business periods.
• Supervise pro shop employees, providing guidance, performance oversight, and ongoing support to maintain high service standards.
• Oversee employee management tasks, including training, task delegation, and maintaining a safe, productive work environment.
• Address employee concerns and operational challenges promptly to support team morale and efficiency.
• Take inventory of all pro shop merchandise, equipment, and supplies, ensuring accurate counts and timely replenishment.
• Coordinate with the Office Manager to order inventory, maintain stock levels, and manage vendor relationships.
• Communicate regularly with the grounds crew to coordinate course conditions, maintenance schedules, and event preparation.
• Report operational updates, concerns, and performance metrics directly to the General
• Maintain course access control, ensuring only authorized individuals enter restricted areas and that course rules are upheld.
• Operate ForeUp software for scheduling, sales, reporting, and customer management.
• Document and report damaged golf carts, ensuring timely repairs and accurate maintenance records.
• Assist with budget management by monitoring expenses, tracking revenue, and ensuring financial accountability within the pro shop.
• Take invoices for tournaments, ensuring accurate billing, documentation, and timely
• Log league winnings accurately and maintain organized records for payouts and
• Address customer concerns with professionalism, empathy, and timely resolution to maintain a positive guest experience.
• Promote a safe, welcoming, and customer-focused environment within the pro shop and surrounding facilities.
• Assist customers, sponsors, and community members with inquiries related to the course, events, merchandise, and services.
• Lead marketing efforts for the pro shop, including promotions, merchandise highlights, and seasonal campaigns.
• Support broader resort or course marketing initiatives through collaboration, content creation, and customer engagement.
• Identify and secure course sponsors for tournaments, events, and promotional opportunities.
• Schedule tournaments and coordinate all related logistics, including staffing, course setup, and communication with participants.
• Take and process tournament invoices, ensuring accurate financial tracking and reporting.
• Work with grounds crew, office staff, and management to ensure tournaments run smoothly and meet professional standards.
• Maintain a safe working environment by enforcing safety protocols, monitoring equipment conditions, and addressing hazards promptly.
• Other duties and special projects as assigned

QUALIFICATIONS:

• High School Diploma (or equivalent)
• Experience or on-the-job training in golf course operations and rules; at least (2) years is highly preferred
• Conflict resolution skills and a high degree of diplomacy/tact
• Excellent written and verbal communication
• Must be a team player who is committed to delivering high-level customer service
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times
• Ability to work independently and follow instructions with minimal supervision

SPECIAL POSITION REQUIREMENTS:

• Must have and maintain a valid driver's license and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Use standard maintenance equipment, including: vehicles, power equipment, hand tools, etc.
• Be stationary or in motion for periods of time
• Relocate up to (25) pounds

SUPERVISES OTHERS? IF SO, LIST:

• Golf Shop Assistants

SCHEDULE & TRAVEL:

• Schedule varies and includes weekends and holidays
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.