Medical Receptionist (Spine Surgery & Pain Management)

Job Description Job Description Medical Receptionist (Spine Surgery & Pain Management) – Commercial Insurance Experience Location: Oklahoma City, Oklahoma Job Type: Part-time Pay: Competitive; based on knowledge and job experience About the Role We are seeking a professional, patient-focused Medical Receptionist with strong commercial healthcare insurance knowledge to join our Spine Surgery & Pain Management office. This role is the first point of contact for patients and is essential to smooth scheduling, accurate registration, insurance verification, and an excellent patient experience. Responsibilities Welcome patients and manage check-in/check-out with accuracy and empathy Answer multi-line phones, route messages, and provide exceptional customer service Schedule appointments for spine surgery and pain management (new patients, follow-ups, post-op visits, etc.) Collect and verify demographics, photo IDs, insurance cards, referrals, and paperwork Verify commercial insurance eligibility and benefits (copays, deductibles, coinsurance, network status) Identify when referrals and/or prior authorizations may be needed (visits, imaging, procedures) and route appropriately Clearly communicate patient responsibilities and next steps (referrals, forms, arrival time, records/imaging needs) Scan/upload documents into the EHR (insurance cards, referrals, authorizations, consents) and maintain accurate records Maintain HIPAA compliance and protect patient privacy at all times Required Qualifications 2+ years medical front office/reception experience (specialty practice preferred) Demonstrated experience with commercial insurance verification/benefits Strong scheduling and multitasking skills in a fast-paced environment Excellent communication, professionalism, and reliability Comfortable using EHR/PM systems, scanning, and standard office software Preferred Qualifications Experience in spine, orthopedics, neurosurgery, or pain management Familiarity with authorization workflows for imaging/procedures Bilingual (Spanish/English) a plus Skills & Traits Friendly, calm, and confident with patients who may be in pain Detail-oriented (DOB, insurance IDs, coverage dates, referral requirements) Organized, punctual, and team-oriented