Medical Support Assistant
US Department of Veterans Affairs
Medical Support Assistant
Major duties of the Medical Support Assistant (MSA) include, but are not limited to:
- Answering and responding to incoming telephone calls.
- Routing calls to the appropriate resource.
- Determining enrollment and eligibility for services.
- Ensuring all outpatient clinic appointments are scheduled and documented.
- Scheduling/rescheduling/canceling initial and follow-up appointments.
- Routine interactions with internal and external customers in a professional, helpful, respectful and courteous manner.
- Treat all employees and callers with respect, regardless of their level, personality, culture or background showing sensitivity and compassion for others.
Work Schedule: Full-Time, Monday - Friday; 8:00 AM to 4:30 PM Compressed/Flexible: Available Telework: AD-HOC Virtual: This is not a virtual position. Functional Statement #: 56381A, 56382A, 56383A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.
Vacancy posted 4 days ago
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