SAP QM Architect - Hana

Job Description

Job Description

Role:- SAP QM Architect
Location:- Fargo
GA ( Travel/ Remote)
Mode of Hire:- Subcon
SAP Quality Management (QM) Subject Matter Expert (SME) Job Description
Role Summary
The SAP Quality Management (QM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP QM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.
Responsibilities
Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP QM.
Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
Advise customers and delivery teams on SAP QM standardization, optimization, process improvements, and system enhancements.
Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
Act as the functional coordination point within the delivery team for SAP QM-related activities.
Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
Identify opportunities for process automation, quality improvements, and operational efficiency enhancements.
Mentor team members, share domain expertise, and promote continuous knowledge development.
Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.
Key Tasks
Act as the primary functional contact for SAP QM-related topics within the core delivery team.
Ensure efficient service delivery and continuous value addition to the customer.
Coordinate functional activities across core team members.
Conduct internal status meetings in collaboration with the ASM, focusing on SAP QM service performance and critical issues.
Identify, assess, and mitigate functional risks impacting quality management processes and business operations.
Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
Validate functional Change Requests raised by consultants, including:
Solution approach review
Effort estimation validation
Resource requirement assessment
Impact and risk analysis
Support the ASM and delivery team by:
Participating in customer meetings and service reviews
Presenting SAP QM-specific topics during project kick-offs and governance discussions
Supporting functional de-escalation activities
Prioritizing incidents, service requests, defects, and enhancement activities
Provide recommendations for quality process optimization, compliance improvements, automation opportunities, and continuous improvement initiatives.
Required Skills
Strong hands-on experience in SAP Quality Management (QM).
Expertise in:
Quality Planning
Quality Inspection
Inspection Lot Processing
Inspection Characteristics and Sampling Procedures
Quality Notifications
Quality Certificates
Quality Control Processes
Vendor Quality Management
Incoming, In-Process, and Outgoing Inspection
Non-Conformance Management
Defect Recording and Analysis
Audit Management
Calibration Management
Batch Management Integration
Quality Reporting and Analytics
Corrective and Preventive Actions (CAPA)
Strong understanding of integration with:
SAP MM
SAP PP
SAP EWM/WM
SAP PM
SAP SD
SAP FICO
Experience with incident management, problem management, and change management processes in AMS environments.
Ability to perform effort estimations, impact assessments, and solution reviews.
Strong customer-facing, stakeholder management, and communication skills.
Experience working in global delivery and support environments.