Legal Front Desk Coordinator

We represent individuals facing some of the most difficult moments of their lives. Our work is rooted in compassion, strategic advocacy, and results-driven representation, helping clients navigate personal injury, criminal defense, and civil rights matters with care and precision. We are a fast-paced, client-focused, family-oriented firm that values organization, clear communication, and high character. Position Overview We are seeking an energetic, warm, professional, and highly organized Legal Front Desk Coordinator to serve as the first point of contact for our clients and callers. This role goes beyond answering phones: you will handle new client intakes across all of our practice areas (personal injury, criminal defense, and civil rights), making every potential client feel heard and cared for from the very first call, while keeping client information accurate and our office running smoothly. Key Responsibilities Answer and route all incoming calls promptly and professionally; take accurate messages and ensure timely follow-up Greet clients and visitors and manage the front desk Conduct new client intakes for all practice areas, including personal injury, criminal defense, and civil rights matters Gather key case details from prospective clients (incident information, injuries, insurance, court dates, charges, etc.) and accurately record intake information in Clio Route completed intakes to the appropriate attorney for review and follow up with prospective clients on next steps Assist with sending and tracking intake paperwork, such as retainer agreements and authorizations Serve as a primary point of contact for client communication, including providing case status updates as directed by attorneys and staff Perform data entry and maintain client and case records in Clio Schedule consultations, appointments, and meetings; assist with managing attorney calendars Handle incoming and outgoing mail, faxes, scanning, and document filingProvide general administrative support to attorneys and paralegals Collaborate with attorneys and staff to ensure client needs are addressed efficiently Qualifications Prior experience as a receptionist and front desk administrator; law firm experience (required) Must be fluent in Spanish (required) Experience conducting client intakes in a law firm setting; intake experience in personal injury, criminal defense, or civil rights is a plus Excellent phone etiquette and strong written and verbal communication skills High attention to detail and accuracy in data entry Strong organizational and multitasking skills Proficiency in Microsoft Office Experience with case management software; familiarity with Clio is a plus Ability to handle confidential and sensitive information with discretion and empathy Ability to work effectively both independently and as part of a team What We’re Looking For Someone who genuinely cares about clients and treats every caller with patience and empathy A calm, friendly presence who can handle a high volume of calls without losing accuracy A strong listener who asks the right questions and can gather information from callers who may be stressed, injured, or facing criminal charges A self-starter who takes ownership of the front desk and follows through A team player who communicates well and contributes to a collaborative environment Someone looking for a long-term home with a close-knit firm Someone who can remain organized in a fast paced environment $18 per hour w/ experience considered Health insurance Paid time off and holidays Opportunities for professional growth within the firm Free street parking #J-18808-Ljbffr