Specialist I Category Management IT

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Purpose:

The Specialist I works within Procurement Shared Services’ Downstream Operations Team. This role reports to the Downstream Operations Manager and will have a holistic view across two closely aligned teams that work together to support Procurement across the globe, with primary focus on the Procurement Service Center.

Responsibilities:

• Support Procurement Shared Services’ Downstream Operations, specifically the day-to-day operations of the Procurement Service Center
• Collaborate with Downstream Operations peers and the PSS BPO provider to ensure efficient operations, strong service delivery, and alignment with business objectives
• Implement short-term and long-term workflow strategies established by management with high ethical standards, in compliance with the law and AbbVie policies and procedures
• Work to have a robust understanding of AbbVie’s Procurement Operations overall
• Support strategies to improve key performance indicators (KPI) and overall team performance
• Work cross-functionally with teams such as Finance, the Corporate Disbursement Office, and Category Management to troubleshoot challenges and implement solutions
• Develop and draft training documents to ensure compliance with relevant policies, procedures, and regulations
• Support the development and implementation of future-state processes - tracking progress, completion, and readiness
• Have the ability to quickly comprehend the objective and requirements of new incoming work
• Continuously identify process improvement opportunities by analyzing recurring issues, user/supplier inquiries, and transaction trends, and recommending enhancements to tools, documentation, or workflows to improve efficiency and customer experience

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management or related field; or a minimum of 3 years of experience in Procurement, Supply Chain, or related field
• Strong knowledge of Microsoft Office Suite
• Ability to lead communication strategies to all team members, stakeholders, management, and suppliers
• Innovative problem-solving skills combined with a solution-oriented mindset with clear communication at all organizational levels
• Ability to effectively navigate diverse team dynamics and collaborate cross-functionally
• Strong soft skills and emotional intelligence, facilitating empathetic interactions, effective communication and relationship-building
• Experience with drafting SOPs, training materials, and continuous improvement initiatives
• Contact Center, Call Center, or Customer Service experience preferred

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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