Front Desk Night Audit
Holiday Inn Express & Suites Richburg
Hotel Front Desk Daily Duties
Hotel front desk daily duties typically include:
- Guest Check-In & Check-Out: Registering guests, issuing room keys, and processing departures.
- Reservations Management: Handling bookings, cancellations, and updates in the system.
- Customer Service: Answering questions, providing information about hotel services and local attractions.
- Handling Payments: Processing room charges, deposits, and resolving billing inquiries.
- Phone & Communication: Answering calls, taking messages, and coordinating with other departments (housekeeping, maintenance).
- Problem Resolution: Addressing guest concerns and escalating issues when necessary.
- Maintaining Records: Updating guest information and ensuring accurate documentation
Vacancy posted 4 days ago
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