IT Technical Account Manager

Job Description

Job Description

Description:

Birmingham, Alabama | DataPerk

For 25 years, DataPerk has helped businesses leverage technology to work smarter, operate securely, and achieve their goals. We are a collaborative, client-focused Managed Service Provider, and we are excited to add an IT Technical Account Manager to our Birmingham team. This is a unique role designed to bridge the gap between sales, technology, and service delivery .

We need someone who can combine that relationship expertise with a strong technical understanding of IT and MSP services . We are looking for someone who can sit across the table from a business owner or executive, understand their goals and challenges, and determine which technology solutions will best support them. The ideal candidate will have a strong IT background preferably with experience working for an MSP along with account management, consulting, or other client-facing experience.

In 2026, DataPerk was recognized as a Top 3 Best Place to Work by the Birmingham Business Journal , reflecting the collaborative culture we work hard to build.

• Build trusted relationships with clients and serve as a knowledgeable technology advisor.
• Learn each client's business, goals, technology environment, and challenges.
• Assess client needs and recommend the appropriate DataPerk products and services.
• Maintain a strong working knowledge of DataPerk's managed IT, cybersecurity, cloud, networking, Microsoft 365, and other technology solutions.
• Conduct client meetings, onsite visits, business reviews, and technology presentations.
• Confidently communicate technical concepts and recommendations to business owners, executives, and non-technical decision-makers.
• Partner with Account Managers during discovery, solution development, proposals, and sales opportunities.
• Serve as the technical bridge between Sales, Project Management, Service, Engineering, and the client .
• Play a key role in onboarding new clients, helping gather technical information, establish expectations, and transition clients successfully into service.
• Help identify technology gaps, risks, recurring issues, and opportunities for improvement.
• Assist with project scoping and ensure technical requirements are clearly communicated to internal teams.
• Support proposals, estimates, account reviews, CRM documentation, and account health initiatives.
• Represent DataPerk professionally at client meetings, community events, and business organizations.

• Strong IT technical background and practical understanding of business technology environments.
• MSP experience strongly preferred.
• Experience in account management, consulting, technical account management, sales engineering, customer success, or another client-facing technology role.
• Understanding of networking, Microsoft 365, cloud services, cybersecurity, endpoints, and managed IT services.
• Ability to assess a client's needs and translate them into appropriate technology solutions.
• Excellent communication and presentation skills.
• Confidence working directly with business owners, executives, and technical professionals.
• Strong organization, problem-solving, and project coordination skills.
• Experience with CRM and/or ticketing/PSA systems.
• Proficiency with Microsoft Office, particularly PowerPoint, Word, and Excel.

Technical Skills 

• Troubleshoot and resolve common Windows workstation and user issues, including software problems, connectivity issues, printer problems, and basic system configuration.
• Create and manage user accounts, reset passwords, manage permissions, and troubleshoot common Microsoft 365/Entra ID user issues.
• Troubleshoot basic network connectivity issues, including IP configuration, Wi-Fi, DNS, DHCP, and connectivity to network resources.
• Perform basic Microsoft 365 troubleshooting, including Outlook, Teams, OneDrive, email, authentication, and account access issues.
• Install, configure, and troubleshoot workstations, peripherals, printers, and common business applications.
• Use an IT ticketing/PSA system to document issues, troubleshoot problems, communicate with users, and properly escalate issues when necessary.
• Follow standard troubleshooting methodology to diagnose a problem, identify the likely cause, implement a solution, and verify the issue is resolved.
• Read and interpret basic technical information such as ticket notes, system alerts, network diagrams, device information, and technical recommendations.
• Communicate technical issues and solutions clearly to both end users and technical staff, translating between business needs and technical requirements.

Why DataPerk?

At DataPerk, technology is what we do, but people are why we do it. We believe in collaboration, supporting one another, and creating meaningful relationships with our clients. If you're an IT professional who wants to move beyond simply solving technical problems and become a trusted technology partner to businesses, we'd love to meet you.

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent relevant experience may be considered.

• Experience working directly with business clients or end users in a professional support environment.
• Strong working knowledge of Microsoft 365, Windows environments, basic networking, endpoint devices, and common business applications .
• Experience using an IT ticketing, PSA, or service management system .
• Strong communication and interpersonal skills with the ability to communicate effectively with both technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple client relationships, priorities, and follow-up activities.
• Demonstrated ability to learn new technologies quickly and develop a strong understanding of the products and services provided by DataPerk.
• Experience with Autotask or another MSP PSA/RMM platform.
• Previous experience as a Technical Account Manager, vCIO, Solutions Engineer, Sales Engineer, Systems Administrator, Network Administrator, or IT Consultant.
• Experience with client onboarding, technology projects, proposals, or solution design.