Assistant Spa Manager
$16 - $21 per hourHand & Stone
Job Description
Job Description
Now Hiring: Assistant Spa Manager
- Compensation: $16 per hour - $21 per hour
- Location: Fort Collins , Colorado
Lead With Purpose at Hand & Stone | 600+ Locations Nationwide
Hand & Stone Massage and Facial Spa is seeking an experienced and dynamic Assistant Spa Manager to help lead our team, elevate guest experiences, and drive spa performance. If you’re a motivated leader with a passion for wellness, customer service, and team development, this is an exciting opportunity to build a thriving spa operations career within a nationally recognized brand.
We believe happy employees make happy clients. Join a team that values respect, positivity, and exceptional service.
Role Overview: Spa Manager
As the Assistant Spa Manager , you will help to oversee daily operations, drive membership sales, and foster a strong team culture. Your leadership will ensure that every guest receives a five-star experience while the spa meets business goals for growth and profitability. This role is ideal for leaders with experience in spa management, salon management, retail management, or hospitality leadership .
Key Leadership Responsibilities
- Membership Conversion: Coach and motivate the spa team to educate guests on membership benefits. Drive high membership conversion rates through leadership, accountability, and exceptional customer service.
- Revenue & Operations: Oversee scheduling, client flow, service upgrades, and retail sales to maximize revenue. Utilize strong operational and organizational skills to ensure an efficient, well-run spa. Maintain a consistent five-star guest experience.
- Recruiting & Team Development: Recruit, interview, and hire high-performing team members (MTs, LEs, Spa Associates). Create a positive, collaborative culture focused on communication, coaching, and continual improvement. Provide ongoing training, mentoring, and performance management.
- Client Experience: Ensure every guest receives a welcoming, exceptional visit that reflects Hand & Stone’s brand standards. Resolve guest concerns with professionalism, empathy, and solutions-oriented communication.
What You Need To Succeed
- 2–3 years of management experience in a spa, salon, retail, hospitality, wellness, or customer service environment
- Demonstrated ability to lead teams, coach employees, and drive performance
- Strong customer service, communication, and problem-solving skills
- Flexible availability, including evenings and at least one weekend day
- Passion for promoting the benefits of massage, skincare, and overall wellness
- Ability to create a motivating, high-energy workplace culture
Why Join Hand & Stone
- Nationally recognized brand with a proven, membership-based model
- Supportive culture focused on employee success and guest satisfaction
- Opportunities for growth within spa operations and multi-unit leadership
- Chance to lead a team of skilled Massage Therapists, Estheticians, and Spa Associates
Important Note
By applying, you acknowledge that you are seeking employment with an independently owned and operated Hand & Stone franchise location. Each franchisee is solely responsible for all hiring decisions, compensation, benefits, and employment practices. Please direct all employment-related questions to the local Hand & Stone franchisee.
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