Customer Care Representative/Dispatcher

Customer Care Representative/DispatcherPacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we've expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Boise, ID. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.Essential Job DutiesAnswer incoming support callsCreate support tickets on behalf of customersIdentify and escalate issues to HelpdeskDocument all call information according to standard operating proceduresUse basic computer applicationsCommunicate with customers, technicians, and salespeopleSchedule service callsMeet monthly service goalsRecognize, document, and alert the management team of trends in customer callsRoute calls to appropriate resourcesQualificationsNo experience necessary- will train the right candidate!Experience using IT ticketing support systems.Experience using Unified Communications for business solutions (Call Handling)Strong phone and verbal communication skills along with active listeningProven ability to multi-task and work in fast-paced environmentsHigh attention to detail and strong organizational skillsExperience with Microsoft Word and ExcelBi-lingual is a plusBenefitsDOE: $18-$21/HRAdvancement and growth into leadership rolesTeam-player environmentMedical/Dental/Vision/Life insurance plansMatched 401kPTO, Vacation, Sick LeaveFSA/HSA programsOur Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.