IT Field Technician

Job Description

We are seeking an IT Support Technician to provide hands-on technical support for approximately 350 users across four locations in the greater Seattle area. This position will primarily provide Tier 1 support with some Tier 2 troubleshooting and will serve as an on-site resource for employees across corporate office and processing environments.

The ideal candidate is technically capable, customer-service oriented, and comfortable troubleshooting issues independently before escalating them. This person must also be adaptable, as they may support hardware within a processing facility one day and provide executive-level or boardroom support the next.

Required Skills & Experience

• Previous desktop support, help desk, IT technician, or related end-user support experience.
• Experience troubleshooting Windows-based desktops and laptops.
• Working knowledge of Microsoft Office applications.
• Experience supporting printers, scanners, peripherals, and other end-user hardware.
• Strong hardware troubleshooting and problem-solving skills.
• Ability to independently investigate technical issues before escalating.

Nice to Have Skills & Experience

• Previous Tier 1/Tier 2 IT support experience in a manufacturing, warehouse, production, or similarly hands-on environment.
• Experience supporting multiple physical locations.

Our client is a seafood processing company, you will be coming in contact with shellfish.