Patient Service Representative
$16 per hourFull-time
North American Dental Group
Overview
Patient Service Representative Remote
MUST HAVE PATIENT CUSTOMER REPRESENTATIVE EXPERIENCE
$16 an hour
Join Us in Transforming the Dental Experience
Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do bestproviding best in class patient care. Our guiding principle is empathy and it allows us to focus on the big picture of what our work is all about: putting every patient first every visit.
Do you have the drive and passion for helping others improve the dental field in the way that we do Come join our team assist us in pioneering a new culture of dentistry.
Responsibilities
The Role Youll Fill at NADG
Our Patient Service Center is expanding! As a member of our team you will
- Receives a high volume of calls to answer daily
- Present offers to patients
- Overcoming patient objections to schedule an appointment
- Scheduling a high volume of appointments
- Use product knowledge to showcase the solutions our practices can offer patients
- Use company databases and software to track progress
- Displays problem solving skills and takes ownership for patient concerns/issues and solutions
- Work with practice teams on solutions for patients in a timely manner
- Ability to manage sensitive and critical information with respect to company policies as well as laws and regulations
- Collects missing information or updates outdated information
- Consistently meet and exceed department key performance indicators
- Expected to work all scheduled workdays during scheduled hours and report to work on time
- Enjoy company contests and incentives
- Other special projects or responsibilities as assigned
Qualifications
The Skills Were Looking for
As an ever-growing dental service organization we are looking for team members with previous experience and impressive qualifications. These include
- 2 years experience providing superior customer service.
- Experience with M/S office products including Word Excel Outlook preferred.
- Strong computer skills: 45 WPM ability to multitask using different software and programs while maintaining a conversation
- Must have reliable high-speed internet
- Must have a private workspace from home
Benefits:
- Health Dental and Vision Insurance (Full-time employees)
- Healthcare Spending Account
- Paid Time Off
- 401k
- Voluntary Life & Disability Insurance
- Referral Program
- Employee Discount Program
Ready to Join Our Team
- Our team isnt just looking for good members were looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing and we want you to join us on our mission. Stop searching for jobs apply today and start your career.
- If you are professional and organized yet outgoing flexible and energetic youll fit right in.
- Our team is full of individuals with different skills and personalities but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable then theres a spot for you at our practice. Were excited to hear from you!
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry religion sex sexual orientation gender identity age national origin disability protected veteran status or any other characteristic protected by law.
#NADG3
Required Experience:
Unclear Seniority
Vacancy posted 7 days ago
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