ServiceNow Developer (T/S)

About the role

We're seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support Homeland Security mission outcomes. You'll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will provide hands-on development for the government ServiceNow platform. This role will also ensure ServiceNow supports enterprise service delivery, governance, and modernization objectives, while aligning with the Technology Reference Model (TRM) and DHS enterprise IT standards. This position requires an active Top Secret clearance and/or active DHS clearance. Comprehensive salary available and based on years of experience.

Job Responsibilities

• Development & Configuration
• Develop and configure ServiceNow modules (ITSM, ITOM, HR, GRC, etc.) to meet mission requirements.
• Enhance and improve custom applications on ServiceNow platform.
• Build workflows, dashboards, catalog items, and integrations with enterprise systems.
• Implement automation and performance improvements across ServiceNow capabilities.
• Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).
• Develop access controls for ServiceNow applications.
• Design, create and extend data tables.
• Define database views and GlideRecord queries.
• Integrations & Automation
• Implement integrations using REST/SOAP, MID Server, IntegrationHub, and scripted transforms.
• Automate workflows with Flow Designer and platform APIs; optimize performance and data quality.
• Quality & Delivery
• Participate in grooming and refinement; estimate and deliver within Scrum sprints.
• Use ATF and unit tests; perform code reviews; manage update sets and basic CI/CD (e.g., Git branching, peer review, promotion workflows).
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.
• Security, Compliance & Standards
• Follow platform secure coding practices; support FedRAMP, FISMA, and Section 508 considerations.
• Adhere to platform standards, naming conventions, and release governance; contribute to technical documentation and SOPs.
• Stakeholder Collaboration
• Translate user stories into technical solutions; demo features in sprint reviews.
• Partner with BA/PM/architects to ensure traceability from requirements to delivered functionality.
• Collaborate with stakeholders, business analysts, and architects to translate requirements into ServiceNow solutions to include feature definition and creation and management of Jira epics and user stories.

Required skills

Top Secret ServiceNow development CAD (Certified Application Developer) JavaScript Agile Section 508 FISMA FedRAMP


Education requirements

Degree

Bachelor

Major

Computer Science

Job Requirements

• A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related discipline, or a minimum of three (3) years relevant specialized experience.
• 3 + years of ServiceNow development experience.
• CAD (Certified Application Developer - ServiceNow) certification required.
• Hands-on experience with JavaScript.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
• Proven experience delivering projects using Agile methodologies.
• Hands-on experience with out-of-the-box ServiceNow features, such as workflows, scoped applications, and business roles.
• Proficient in cloud-based enterprise application platforms for IT services, operations, and business management.
• Strong communication skills to interact with technical teams and government stakeholders.
• Experience with DHS or CBP programs is preferred.
• Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
• Familiarity with Section 508, FISMA, and FedRAMP requirements.
• Clearance: U.S. Citizen; Active DHS clearance or Top Secret DoD Clearance.