Assistant Claims Manager - US Small Business

Job Title: Assistant Claims Manager - US Small Business Division: Group Claims Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart Key Relationships: Claims staff, underwriters, insureds, brokers and service providers Job Summary: An independent Claims Handler role focused on low to mid value claims with no significant coverage issues to help achieve Beazley’s vision of being the highest performing specialist insurer. To contribute to the overall performance, development, and management of the Beazley claims function. To proactively manage claims, primarily at the individual level while gaining experience at the portfolio level through observing and working with peers. A key requirement of the role is to assist in achieving high levels of satisfaction for the client and broker through high‑quality claims management, resolution and excellent client service. To work with underwriters and support brokers and clients. To support claims management to facilitate and foster a collaborative approach across the overall claims function to learn, share ideas and diverse perspectives, and work in a manner that best meets the challenges of our clients. Key Responsibilities Individual Claims Leadership Manage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim. Focus primarily on the management of claims with an expected or actual value at or below $250,000 without Coverage Litigation or other significant flags. Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards. Act at the direction of line management to develop, iterate, document, and execute claims strategies considering uncertainties, key decisions, potential outcomes and estimated associated costs. Engage and liaise with line management as appropriate on specific claims where additional experience or knowledge may be beneficial or required. Understand and implement Beazley’s Conduct Risk Policy. Claims Portfolio Management Work alongside and support Claims Managers in the management of the claims portfolio to optimise performance including the: Review of individual claims within the portfolio on a regular basis and ensuring reserves and records are maintained in a timely manner as required by Beazley’s claims controls and standards. Communication of any material claims to Reinsurance and Finance as set out by the applicable claim’s authority, claims protocols and procedures. Working with Reinsurance to effect recoveries Strategy and Business Planning Understand the overall strategic objectives and business plans of the Beazley claims function to the degree required to engage and liaise effectively with line management. Working with Underwriters Develop an understanding of marketing and underwriting strategies for the respective business area. Provide input to underwriters on review of potential or existing insured’s claims experience. Identify claims trends and developments and communicate their potential impact on the book. Authority & Minimum Standards Observance Operate within approved claims authorities at all times. Maintain a thorough knowledge of industry regulations and minimum standards. Ensure compliance with the regulations and Beazley’s claims control standards and protocols. Third party Management Follow Beazley’s procedures for the selection and retention of 3rd‑party professionals and manage these relationships to the benefit of Beazley. Conduct file reviews or audits, where required, and assist in the resolution of any issues identified. Broker and Insured Relations Work proactively to develop strong relations with key brokers and insureds. Promote the Beazley brand of excellence in client service professionalism. Operational Ensure the management of claims conforms to the agreed standardised processes and use of share service functions as appropriate. Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function. Supporting Senior Claims Handlers Support senior Claims staff with any relevant tasks, projects or initiatives to further develop skills and understanding of the broader organisation. Assist claims management and peers to develop, mentor and empower junior staff. Serve as a positive role model for junior staff. Conflicts of Interest Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly. Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving or settlement of any claim. Personal Specification: Education and Qualifications Graduate Calibre Skills and Abilities Analytical skills: problem solving (broad‑based, analytical, conceptual, creativity), analysis of financial statements, financial assessments of claims, data analysis, decision‑making Work management skills: time and workload management, self‑starter, planning, achievement orientation, productivity focus Interpersonal skills: ability to influence others, client and broker management skills, purposeful communication, flexibility, active listening Knowledge and Experience Past claims experience establishing liability and/or settlement resolutions. Functional knowledge and understanding: claims management process, US/RoW Insurance market (general & focus group), US/RoW legal and regulatory environment, alternative resolution approaches Aptitude and Disposition Outcome focused, self‑motivated, flexible and enthusiastic Professional approach to successfully interact with senior management, colleagues, and external suppliers Diplomatic Competencies Problem‑solving Decisiveness Customer‑focused Influencing others Attention to detail Team work Self‑starter Analytical thinking Managing resources effectively Technical competency and expertise Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range for this position is $80,000 – $92,000 per year plus discretionary annual bonus. The Rewards The opportunity to connect and build long‑lasting professional relationships while advancing your career with a growing, dynamic organization Attractive base compensation and discretionary performance‑related bonus Competitively priced medical, dental and vision insurance Company‑paid life and short‑ and long‑term disability insurance 401(k) plan with 5% company match and immediate vesting 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs Up to $700 reimbursement for home‑office setup Free in‑office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance Up to 26 weeks of fully paid parental leave Up to 2.5 days paid annually for volunteering at a charity of your choice #J-18808-Ljbffr