Senior Systems Engineer

California School Employees AssociationSenior Systems Engineer - San Jose, CADEFINITIONUnder the general direction of the Director of Information Systems, the Senior Systems Engineer is responsible for maintaining CSEA’s technical infrastructure, ensuring the reliability, security, and efficiency of IT systems. This provides technical control, ensures the availability and security of core systems, and acts as the primary escalation point for complex technical issues within the IS team. This position requires advanced technical expertise, and the ability to develop and implement IT solutions that enhance system performance, security, and compliance.SUMMARYThe Senior Systems Senior Engineer serves as a technical subject matter expert and operational backbone of the IS department. The role bridges infrastructure support, business systems knowledge, and data processes, ensuring both the performance of internal systems and the availability of quality data to support CSEA’s operational and strategic initiatives. This position differs from other IS roles by combining high-level infrastructure oversight with business support, ensuring the smooth operation of IT systems while providing the tools and data-driven insights that inform and support decision-making processes.EXAMPLES OF DUTIESMonitor and support core infrastructure, system architecture, and network operations to ensure optimal system performanceMaintain and administer all internal IS systems, ensuring scalability, reliability, and securityServe as a technical escalation point for the IS team (including ISOAs) on issues related to infrastructure, data, and systemsSupport CSEA political campaigns and field initiatives through data extracts, reports, and outreach platforms such as phone banks and automated messaging toolsAssist staff with updating and managing member data received from employers or other sourcesMaintain and manage reporting tools, including creation of queries and procedures to ensure data integrity and accuracy.Train and support users in email delivery platforms, managing outbound queues and resolving delivery issuesSupport and document department tools and processes, ensuring continuity and knowledge-sharing across the IS team.Collaborate with the Director of IS and Business Analysts to plan and implement improvements to existing systems.MINIMUM QUALIFICATIONSKnowledge of:Enterprise IT systems, network architecture, cybersecurity protocols, and system integrations.Business intelligence tools, reporting solutions, and SQL-based query development.IT governance, security compliance standards, and data protection best practices.Relational database concepts, SQL, and data warehousing.Effective training methods for technical topics and user support.Advanced proficiency in MS Office, particularly Excel and PowerPointAbility to:Simplify and communicate technical topics to non-technical audiencesResearch, recommend, learn and master new technologies and tools appropriate to taskAnalyze complex data, reason logically, draw valid conclusions and validate resultsAdjust to peak workloads, irregular hours of work, and meet deadlinesDevelop and maintain detailed, user-friendly documentation for IT systems and processes.Establish and maintain cooperative working relationships with those contacted in the course of work.Handle confidential information efficiently and with complete securityEDUCATIONBS Degree in Computer Science, Management Information Systems or equivalent major or experience. MS preferred.EXPERIENCEMinimum of 5 years of experience in IT infrastructure management, system administration, or a related technical field.At least 3 years of experience managing enterprise IT systems, databases, or business intelligence solutions.Hands-on experience with data management, query development, and reporting tools.Proven ability to support and train staff in IT tools and system functionalities.Experience in IT security, compliance, and disaster recovery planning.Prior experience in a technical escalation role, providing guidance to IS support staff.Benefits of working at CSEAWe offer a dynamic career opportunity. We have an excellent salary and benefits package with:19 paid holidays3 weeks’ vacation to start and 5 weeks after 7 yearsMedical, dental and vision benefits for you and your familyPension401kLife insuranceWork/life flexibility…. an opportunity to enjoy the work you do, and find fulfillment through working with like-minded, dedicated professionals committed to this significant social missionTo Apply:Go to upload your resume and a cover letter that explains your qualifications, interest and career goals.Questions? Contact HR at View email address on click.appcast.io. Please do not send resumes or other documents to this email.CSEA is proud to be an equal opportunity employer, committed to building and supporting a diverse workforce.This is an exempt position under the Fair Labor Standards Act.EOE/AA #J-18808-Ljbffr