Group Specialist, Success - Part Time / On-Call Hourly

Pilot Plans Job Opportunity

Type: On-call, hourly, flexible schedule (roughly 10-25 hrs/week, more in peak season) Pay: MX$150.00 - MX$220.00 per hour, with potential for performance bonuses Setup: Hybrid. We are remote-first and flexible either way, but you would join us in person 1 to 3 times a week, depending on the time of year and what you are working on.

The application form accessible via the link above is used instead of just applying via Wellfound because it is part of our applicant tracking system, and asks candidates additional information such as:

• Basic info: name, email, location, citizenship, if you know anyone at Pilot, your experience traveling, why you want to work here, what makes you happy and what you'd do if money wasn't a question, how many years of experience you have, if you're a student, and if so, what your GPA is, your resume, if a student, your transcript, and if applicable, a portfolio
• Confirmation you've read the listed compensation for the role, what your salary expectations are, and when you could join, as well as some role specific questions, such as a background of relevant experience, how you would deal with a specific customer issue, and how you'd reduce support ticket volume.

It generally takes candidates 15-30 minutes to complete the application form, which replaces the need for us to do a screening call, meaning you get hired faster if successful!