Service Advisor

Service Advisor - Up to $50,000+ | Growth Opportunity

Love Helping Customers and Keeping Things Moving?

BRM NAPA Auto Care is looking for a Service Advisor who thrives in a fast-paced environment, enjoys building customer relationships, and takes pride in delivering an exceptional service experience from start to finish.

Whether you have automotive service advisor experience or a strong background in customer service and hospitality, we're looking for someone who genuinely cares about customers, communicates well, and wants to be part of a team that values honesty, accountability, and growth.

Quick Facts

• Starting pay $25-$35 hourly (based on experience) + Bonus potential
• Full-time position
• Established NAPA Auto Care facility
• Work with all makes and models
• Manage 10–20 vehicles per day
• Career growth opportunities
• Supportive family-owned culture
• Medical, dental, and vision insurance
• 401(k) with company match
• Profit sharing opportunities
• Paid training
• PTO and paid holidays

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You'll Do

As a Service Advisor, you'll be responsible for managing the customer experience from start to finish.

Responsibilities include:

• Greeting customers and performing vehicle write-ups
• Managing repair orders from start to finish
• Communicating with customers by phone, text, and email
• Reviewing and presenting Digital Vehicle Inspections (DVIs)
• Creating repair recommendations and maintenance suggestions as needed
• Following up on estimates and repair approvals
• Coordinating with technicians to ensure efficient workflow
• Delivering outstanding customer service throughout the repair process
• Maintaining accurate documentation using NAPA TRACS and AutoVitals

What We're Looking For

• 3+ years of Service Advisor experience preferred
• Independent repair shop experience preferred
• Automotive industry experience is helpful but not required
• Strong customer service or hospitality experience considered
• Excellent communication and follow-through skills
• Ability to stay organized in a fast-paced environment
• Positive attitude and team-first mentality
• Strong work ethic and personal drive
• Comfortable learning shop management and communication software

Why BRM NAPA Auto Care?

We're not a large corporate chain. We're a locally owned NAPA Auto Care shop where employees have direct access to leadership and are trusted to do their jobs well.

Our team believes in:

• Open and honest communication
• Taking care of customers the right way
• Supporting one another
• Low bureaucracy and high accountability
• Continuous improvement and training

If you're looking for a place where your effort matters and your contributions are recognized, we'd love to meet you.

Schedule

• Monday–Friday
• Shop hours: 7:00 AM – 6:00 PM
• Saturday hours: 7:00 AM – 4:00 PM
• Rotating schedule with split days off
• Saturday availability required

Requirements

• Valid driver's license
• Ability to pass a background check
• Ability to pass a drug screening

Locations: 

Antelope, CA, 95843
Roseville, CA, 95661

Apply today and complete the Paige interview to receive priority consideration.