Salesforce Data Production Support Manager (Onsite Hybrid)

Salesforce Data Production Support Manager (Onsite Hybrid) Date: May 22, 2026 Location: Atlanta, GA, US Company: NTT DATA Services We are currently seeking a Salesforce Data Production Support Manager (Onsite Hybrid) to join our team in Atlanta, Georgia (US-GA), United States (US). Job Responsibilities Lead and manage the Salesforce production support function, ensuring high system availability, stability, and performance across Sales Cloud, Service Cloud, and Experience Cloud Oversee incident, problem, and change management processes, including triaging issues, root cause analysis, and timely resolution within SLAs Manage and mentor a team of Salesforce support engineers, administrators, and developers, fostering a culture of accountability and continuous improvement Act as the primary point of contact for business stakeholders, ensuring effective communication on incidents, enhancements, and system performance Collaborate with product owners, engineering teams, and architects to prioritize defects, minor enhancements, and production fixes Drive continuous improvement initiatives, including automation of support processes, reduction of recurring issues, and technical debt management Ensure proper monitoring, alerting, and observability across Salesforce environments Oversee release support activities including deployments, validation, and post-release monitoring Maintain governance around production changes, ensuring adherence to DevOps processes, security standards, and compliance requirements Coordinate with cross-functional teams (integration, infrastructure, data, and security) to resolve complex production issues Stay current with Salesforce platform updates and proactively assess impact on production environments Basic Qualifications 10+ years of experience in IT, with 7+ years on the Salesforce platform Minimum 3+ years of experience in a production support leadership or managerial role 7+ years of strong experience in Salesforce production support, incident management, and service operations Preferred Skills Deep understanding of Salesforce architecture, data model, and platform capabilities Hands‑on experience with Apex, Lightning Web Components (LWC), Flows, and integrations Experience with ITIL processes (Incident, Problem, Change Management) Experience managing DevOps and deployment processes (Copado, Gearset, Jenkins, etc.) Proven ability to manage SLAs, KPIs, and service performance metrics Strong stakeholder management and communication skills, with the ability to engage both technical and business audiences Nearest Major Market: Atlanta Job Segment: Cloud, Change Management, Database, Consulting, Manager, Technology, Management NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr NTT DATA, Inc.