Lead, AI Support & Enablement Engineer

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you.Role SummaryThis person will own technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function — support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups — and serve as L3/L4 escalation for platform and connector defects.ResponsibilitiesDesign, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collectionServe as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0–2 support Lead the AI support model: define Tier 0–2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvementsOwn relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needsPartner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operateOwn provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configurationMaintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirementsEvaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as neededContribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentationSupport platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirementsQualificationsRequired:5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administrationExperience leading or mentoring engineers and running a technical support or enablement functionProven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)Hands-on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platformsExperience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patternsFamiliarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail designExperience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platformsAbility to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifactsComfortable operating as L3/L4 escalation point and partnering with vendor support teamsPreferred:Experience in financial services or another highly regulated industryFINRA RequirementsFINRA licenses are not required and will not be supported for this role.Work FlexibilityThis role is eligible for hybrid work, with up to three days per week from home.Base Salary RangesPlease review the job posting for the location of this specific opportunity.$110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers$121,000.00 - $207,000.00 for the location of: Washington, D.C.$138,000.00 - $236,000.00 for the location of: New York, CaliforniaPlacement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.Commitment to Diversity, Equity, and InclusionAt T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.BenefitsWe value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you. Featured employee benefits to enrich your life: Competitive compensation Annual bonus eligibility A generous retirement plan Hybrid work schedule Health and wellness benefits, including online therapy Paid time off for vacation, illness, medical appointments, and volunteering days Family care resources, including fertility and adoption benefits Learn more about our benefits. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.SummaryLocation: Baltimore, MDType: Full time