Account Manager

Client Services Account Manager

At OBI, we are modern marketers. Our passion for using customer insights to drive innovation and deliver on dreams is at the heart of everything we do. We believe our work goes beyond marketing because our employees and our clients deserve it. When we do what we do, dreams are realized. If you're ready to bring your talents into an environment where curiosity, collaboration, tenacity, responsibility, and innovation define the culture, then this role is for you!

As the Client Services Account Manager, you'll be the key driver in managing client relationships and ensuring their visions are brought to life. You'll own client projects from start to finish, collaborating with internal teams to deliver exceptional results that exceed expectations. Your role is central to helping our clients realize their goals while aligning with our mission of delivering dreams through innovation and insights.

You thrive on curiosity and are always looking for new ways to grow client relationships and improve project outcomes. You're a collaborative leader who loves working across departments to deliver cohesive, successful campaigns. You demonstrate tenacity by driving projects forward, ensuring deadlines are met, and maintaining a high level of client satisfaction. You take responsibility for your work, delivering high-quality results while managing client expectations and business goals. You embrace innovation, constantly seeking new ways to exceed client expectations pushing the boundaries of what's possible.

A vibrant and inclusive workplace where your contributions are valued. Opportunities for professional growth and development. Competitive salary and benefits package. Fun team-building activities and a supportive work culture. Flexibility and work-life balance.

Be part of a company that uses insights and innovation to inspire work that delivers dreams. Work in a culture that values curiosity, collaboration, and responsibility. Help us create remarkable client experiences that go beyond expectations and deliver dreams.

At OBI Creative, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and walks of life.

What You'll Do:

• Serve as the primary point of contact for key clients, understanding their needs, building strong relationships, and delivering on expectations with responsibility and professionalism.
• Lead client projects, from initial brief to delivery, ensuring that deadlines, budgets, and goals are met. You'll showcase your tenacity in managing the details, communicating progress, and anticipating challenges.
• Identify opportunities to expand relationships and propose innovative solutions that align with client goals. You'll work with curiosity to continually explore ways to enhance the client's experience.
• Partner with creative, marketing, and operations teams to ensure that client objectives are met. You'll lead with collaboration to make sure all teams are aligned and working toward shared goals.
• Track and report on client projects, providing detailed insights and feedback that drive continuous improvement and align with our mantra of using data to inspire our work.
• Tackle any client concerns or project roadblocks head-on, finding innovative solutions to keep things on track and ensuring that every client feels supported.

What We're Looking For:

• You excel at building and nurturing client relationships, ensuring every interaction is positive and productive.
• You're comfortable navigating complex client needs and developing strategies to meet long-term objectives.
• You can lead projects end-to-end, balancing multiple timelines, budgets, and client requests with ease.
• You're adept at explaining ideas, resolving issues, and communicating updates to both clients and internal teams.
• You love working as part of a team, bringing out the best in others, and fostering a positive, solution-oriented environment.
• You approach challenges with a can-do attitude and are quick to find solutions that keep clients happy and projects on track.