Staff Software Engineer

About Invoca Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. About the Role Invoca is building an agentic development environment, one where software is increasingly designed, written, tested, deployed, and operated with AI as a first-class collaborator, not an experiment on the side. Every engineering discipline at Invoca, from reliability and security to data, quality, and product development, is being asked to rethink how work gets done in that environment. This role is not defined by a single tool or technology stack. It's defined by outcomes: the speed, quality, and trust that your discipline brings to how Invoca ships AI-powered products. Whatever your specialty, you own a critical stage of how software moves from idea to customer impact, and you're expected to make that stage faster, safer, and smarter over time. Success in this role is measured by business and product outcomes, not activity: how much faster and safer Invoca ships, how much more reliable and secure our systems are, and how effectively you turn your domain into a source of company-wide leverage. What You'll Do Own an Outcome, Not Just a Function Take end-to-end accountability for a critical stage of Invoca's engineering lifecycle in your domain, whether that's reliability, security, data, quality, delivery, customer deployment, or architecture. Define what "great" looks like in your domain and hold the bar, rather than waiting for it to be defined for you. Build for the Agentic Development Era Identify where AI and agentic workflows can meaningfully improve your domain: faster incident detection, smarter test generation, automated security review, adaptive data pipelines, self-healing deployments, or similar. Establish safe, observable, and auditable ways to bring AI into your workflows, and help the teams around you adopt them with confidence. Standardize and Multiply Engineering Leverage Build shared practices, tooling, or platforms in your domain that every team can adopt, replacing one-off, team-specific approaches. Treat your domain as a product with internal users: define adoption goals and measure whether teams are actually better off because of your work. Connect Your Domain to Business Outcomes Translate technical decisions in your domain into terms leadership and product teams care about: velocity, cost, risk, customer trust, and revenue impact. Partner with engineering and product leadership to prioritize your work based on measurable business and customer impact, not technical elegance alone. Raise the Bar Through Technical Influence Drive direction and standards across multiple teams in your area of expertise. Influence decisions through clarity, judgment, and evidence, and act as a trusted advisor to engineering and product leadership. What We're Looking For We are looking for Senior and Staff-level engineers who build leverage in their domain, not just execute within it. This description represents roles spanning all specializations across Software Engineering. You likely have: 5+ years of experience (Senior) or 8+ years of experience (Staff) with deep expertise in your engineering specialization, with a track record of measurable impact in production environments. Experience building systems, tools, or practices that were adopted broadly because they demonstrably improved speed, quality, or safety. Curiosity about AI and agentic workflows, and a track record of practically applying new tools rather than just being interested in them. Strong technical judgment with a bias toward simplicity and adoption over theoretical completeness. Ability to connect technical work to business and customer outcomes, and to communicate that connection clearly. Experience partnering across engineering, product, and business functions. High ownership mindset, curiosity, and urgency in a fast-moving, evolving technical environment. How Success Will Be Measured Within 12 months, success in this role will look like: Your domain shows clear, measurable improvement in the outcome it's meant to drive: reliability, security posture, data quality, product quality, delivery speed, customer time-to-value, or architectural coherence, depending on your specialty. Practices or platforms you've built are adopted broadly across engineering, not just within your immediate team. AI and agentic workflows are meaningfully integrated into your domain, with clear safety and observability in place. Engineering and product leadership treat you as a trusted authority in your domain. Your work has a demonstrable, articulable connection to business or customer outcomes. Location: This is a remote-first role. We are currently hiring in the following locations: United States: Greater Los Angeles Area (including Santa Barbara and San Diego) * SF Bay Area * Denver Metro * Austin Metro * Chicago Metro * Greater NYC Area * Seattle Metro Canada: Toronto (AI/ML technical roles only) Candidates must be based within ~2 hour drive of these areas. Occasional business travel may be required. Compensation, Benefits & Perks: At Invoca, we believe great work starts with taking care of our people. That's why we offer competitive compensation and benefits designed to support your health, your family, your growth, and your life outside of work. For teammates in the U.S., health benefits begin on your first day of employment. Compensation Base Salary: $150,000-$190,000 (Senior) & $170,000-$210,000 (Staff)* Variable Compensation: Bonus and/or commission eligibility, where applicable. Equity: All employees are invited to share in Invoca's success through our stock option program. *Actual compensation will depend on factors including experience, skills, and location. Benefits & PerksHealth & Wellbeing Day-One Health Benefits - Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates. Mental Wellbeing - Access to mental wellbeing support and an Employee Assistance Program (EAP). Wellness Subsidy - Reimbursement that can be applied toward gym memberships, fitness classes, and more. Time Away Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it. Paid Holidays - Invoca provides 20 U.S. paid holidays, including a winter break, giving you time to rest, recharge, and spend time with friends and family. Paid Family Leave - Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.* Paid Medical Leave - Up to 12 weeks of 100% paid leave for childbirth and medical needs.* Growth & Career Enterprise-Grade AI Tools - Access to industry-leading enterprise AI tools, including leading LLMs and agentic AI workflow solutions to help you maximize productivity and work more effectively. Professional Development - Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities. Financial Benefits 401(k) - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.* Recognition & Community Recognition Programs - We celebrate great work through company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer impact. InVacation (Sabbatical) - As a thank-you to our long-term team members, we offer a sabbatical after seven years of service. *Some benefits may vary for teammates outside the U.S. based on local laws, regulations, and country-specific offerings. Invoca