Information Technology Technician

techexcellence provides IT managed services to small and mid-sized businesses. We offer a friendly and positive work environment, work from home capability, and competitive compensation and benefits. We are constantly growing, and we are looking for employees who are willing to grow with us. We are seeking an IT Technician to join our team! You will receive and resolve IT-related issues for clients. Applicants must have a dedicated space to work from home. Responsibilities: Resolving service desk tickets Communicating with clients (via phone, email, chat, and corporate SMS) Maintaining service levels on assigned tickets Occasional on-site client visits Strong focus on Microsoft 365 with Intune Creating and updating company standard operating procedures for common tasks Exceeding client service expectations Other duties as assigned Qualifications: High school diploma or equivalent Clean driving record Career-oriented self-starter Strong communication skills Positive and professional demeanor Strong troubleshooting and critical thinking skills Basic knowledge of computer and server hardware is helpful ITIL Certification helpful but not required Certifications such as A+, Net+, Security+, etc. helpful but not required Minimum 3 years of experience in IT, customer service, or other related fields Understanding of basic principles of IT networking Experience with Microsoft 365 with Intune Technical with knowledge of Microsoft products including: Microsoft Windows both desktop and server, Microsoft Office products, Microsoft 365, and basic Microsoft Active Directory knowledge (add and remove users and basic knowledge of Group Policy Object (GPO))